Team Manager, Customer Success **McGraw Hill** 1 Positions ID: 5909 Posted On 08/14/2025 **Job Overview** Overview **Impact the Moment** When was the last time you experienced the impact of your work? Our team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes. We’re looking for a  **Manager, Customer Success**  to lead a team of Customer Success Representatives that support thousands of professors and hundreds of thousands of students at higher ed institutions across the United States at two- and four-year institutions along with C-suite customers. Reporting to the Customer Success Director, the Manager, Customer Success will be responsible for managing a team of individuals whose primary responsibility is to own customer relationships. This role will require travel (25-50%) to meet with professors, administration on-site, and support your team. Candidates must hold a valid driver’s license. **How can you make an impact?** CS Managers must be highly motivated, out-of-the-box thinkers, with the ability to converse and partner with senior leaders while also managing a team of customer success representatives. Ideal candidates will possess rapid adaptability to the ever-changing educational landscape and work to provide solutions that drive towards improved student outcomes. **What you will be doing:** + Recruiting, mentoring and inspiring a world-class team of customer success representatives who execute essential areas of accountability at the highest level in collaboration with Sales Leadership + Driving strategy and alignment for renewal and expansion business supporting our for-profit higher education institutions + Staying informed on product needs, market conditions, promotional activities, business opportunities, sales trends, and competition strategies/activities on a regular basis in monthly reports, marketing plans, and other written communications + Participate in district and regional sales leadership calls to add perspective around priorities and to help identify resource needs and solutions **We’re looking for someone with:** + Bachelor’s degree required, advanced degree in education or educational technology preferred + 8+ years of professional experience in customer success, sales, or account management, including 3+ years of experience managing teams + Experience working with for-profit higher education institutions + Experience using CRM (Salesforce, Gainsight, etc.) required + Previous success in managing a customer success team; strong training and development skills + Experience in higher education teaching field or a degree in instructional design   + Strong verbal and written communication, strategic planning, and project management skills + Analytical and process-oriented mindset + Proven results in quota attainment, pipeline management and strategy execution + Comfortable working across multiple departments in a deadline-driven environment + Active team player, self-starter, and multitasker who can quickly adjust priorities **Why work with us?** There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success. The pay range for this position is between $85,000 - 120,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.  Click here  to learn more about our benefit offerings.  McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.  49508 Primary Contact 1702837431829 Jacqui Edwards , Phone Phone Phone Fax jacqui.edwards@mheducation.com Email True False True **Job Details** Categories Publishing/Printing Sales/Service Location Remote, Remote Job Type Employee Full/Part Full Time Company ID 695 Job REQ # 5909 \# Positions 1 Start Date 20250814 End Date 20250915 Featured Job TH Ad TH Comments **Similar Jobs** Program Manager (AI) McGraw Hill Sr. Platform Marketing Manager - Accessibility &am McGraw Hill EdTech Customer Success Specialist (Washington DC) McGraw Hill Technical Product Manager McGraw Hill Sr. Technical Project Manager (AI) McGraw Hill Program Manager McGraw Hill Sr. Product Manager, Assessment and Reporting McGraw Hill CUSTOMER SERVICE/RECEPTIONIST Telegraph Herald Internal Audit Manager McGraw Hill Regional Account Manager McGraw Hill **Share this Job** McGraw Hill **About the Company** At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching. Educators have been and always will be at the core of the learning experience. The solutions we develop help educators impart their knowledge to students more efficiently. We believe that harnessing technology can enhance learning inside and outside of the classroom and deepen the connections between students and teachers to empower greater success. By partnering with educators around the globe, our learning engineers, content developers and pedagogical experts are developing increasingly open learning ecosystems that are proven to improve pass rates, elevate grades and increase engagement for each individual learner while improving outcomes for all. Why? Because learning changes everything. http://www.mheducation.com/careers (https://careers.mheducation.com/)