Posted Date :

02 May 2025

Function/Business Area :

Customer Service

Location :

Mumbai

Job Responsibilities :

1. Ensure smooth and efficient day to day operations within the team
2. Drive performance effectiveness and customer experience
3. Coach assigned Advisors on observed areas of improvement
4. Conduct analysis and drive initiatives to improve efficiency
5. Manage all customer interactions as rostered within parameters
6. Boost employee morale and monitor absenteeism and attrition
7. Abide by company policies and core values
8. Adhere to rostered timing, scheduled shifts and breaks
9. Ensure individuals and team meet the defined performance metrics
10. Follow all contact center policies & procedures
11. Follow all code of conduct and legislative requirements

Education Requirement :

B.E./B.Tech./B.Sc./B.C.A./Diploma in Comp. Eng

Experience Requirement :

2 to 5 Years

Skills & Competencies :

1. Planning and organizing skills
2. Problem solving skills
3. Team management skills
4. Customer handling skills
5. Technical expertise
6. Ownership mindset

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