Responsibilities Location Yokohama, KanagawaJP Job ID REQ-054737 Allocate the workload to assigned team.Coach and develop the job-related skills of team members to facilitate improvements in their job performance.To organize and ensure that team achieve best possible service quality and execute all jobs within time frame.To conduct meeting with technicians to review on quality performance and technical issuesRespond to customer opportunities, issues and complaints in a timely mannerDevelop relationships and interact with internal and external customersBe responsible for physical assets including tools, test equipment, and service parts, both assigned and loanedPerform machine installation setup, training and machine commissioning on new machine.Responsible for scheduling and performing preventative maintenanceCoordinate with the service admin to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfactionTo actively establish network and develop relationships with existing and potential customersCollaborate with Application Specialists and Sales Team in supporting and meet customers’ requirements.To perform other ad-hoc duties assigned from time to time