Service Team Leader

On-Site 

Washington D.C

Mon-Fri 8:30am-5:30pm

CSC is looking for an enthusiastic leader to help grow, develop and lead a team of customer service representatives who hold varied responsibilities including coordinating activities and documentation needed to service our clients: attorneys, paralegals and other professionals employed by the nation’s top corporations and law firms.

 What you’ll do for us:

Maintain an inspiring team environment with an open communication cultureDevelop key performance indicators and set clear team goalsDelegate tasks effectively and set deadlinesOversee day-to-day operationsMonitor team performance and conduct performance reviewsHandle customer complaints and address escalations with customersDesign and implement process and operational policiesFull spectrum of employee management, development, and trainingListen to team members’ feedback and resolve any issues or conflictsRecognize high performance and rewarding accomplishmentsEnsure the highest levels of productivity, service, and client satisfaction levelsParticipate in strategic efforts to bring new customers to CSC and communicate proactively to assess client satisfaction 

  

What we’ll do for you:

Empower you to find your own innovative solutions to challenges faced by some of the world’s leading companiesGive you the freedom to explore, experiment, and implement out-of-the-box ideasProvide excellent benefits for you and your family, including 401(k) with employer match, medical insurance, paid time off, tuition reimbursement, and more

  

These are the technical skills, experience, and qualifications that would make someone successful: 

5 years of leadership experience, preferably in customer service or corporate production environment and proven ability to manage a high-volume workflow A proven history of successfully mentoring and developing employeesExcellent change management and resource prioritization skills Ability to link day-to-day activities with overarching strategic goals

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $61,067.13-85,735.17. 

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