At KONE, our purpose is to shape the future of cities by delivering innovative and sustainable solutions for elevators, escalators, and building access systems. Guided by our new strategy, "Rise" for 2025–2030, we are committed to leading in employee and customer experience, sustainability, and innovation. We also embrace Lean principles and Lean UX methodologies, driving efficiency, customer-focused design, and continuous improvement across all our operations.

We are seeking a dedicated Team Leader to join our KONE Business Services (KBS) center in Bratislava. In this role, you will lead a team (approx. 14 people) responsible for providing critical administrative support to our customer and service teams in France and Belgium. Your team will manage requests related to contract and equipment inputs in SAP, ensuring operational excellence and delivering exceptional service to our stakeholders.

Your Responsibilities

Lead, manage, and develop a team, fostering a culture of collaboration, high performance, and LEAN thinking.Ensure timely and accurate processing of ticketed requests, maintaining high standards of quality and efficiency.Build and maintain strong relationships with internal stakeholders, aligning priorities and enabling smooth collaboration.Identify and implement opportunities to enhance processes using Lean methodologies to eliminate waste and improve efficiency.Apply Lean UX principles to improve service workflows, prioritizing customer-centric solutions and quick iterations.Provide expertise and hands-on assistance with operational tasks and major projects as needed.Promote a mindset of continuous improvement, encouraging feedback loops, and data-driven decision-making.

Who We’re Looking For

At least 2 years of experience in a leadership or team management role, preferably in a shared services or international corporate environment.Fluency in English is essential; proficiency in French language is of an advantage.Strong organizational, analytical, problem-solving, and stakeholder management skills. Familiarity with SAP or similar enterprise systems is highly desirable.A collaborative and proactive leader who thrives in a dynamic, multicultural environment.Experience in applying Lean principles or Lean UX is a plus

What we offer

At KONE, we are committed to creating a supportive and engaging workplace where you can thrive. We offer base salary starting from 2.300 EUR/month Our final offer will be based on your experience and qualifications.

Some of our benefits include:

A competitive salary and an attractive yearly performance bonus.Opportunities to grow and develop, with access to learning programs and support for language courses.Hybrid work model offering flexibility in how and where you work.Extra vacation days to support your work-life balance.Multisport card to support your fitness and well-being goals.Team events, fostering a sense of connection and collaboration.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers