Team Leader - End User Computing Job ID 228263 Posted 01-Aug-2025 Service line Advisory Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) Copenhagen - Hovedstaden - Denmark Join our dynamic team as a Team Leader for End User Computing, where you will play a crucial role in managing business expectations and delivering exceptional IT service to approximately 2,500 end users across Denmark and our Nordics region. **Key Responsibilities:** + Lead and Manage: Oversee a dedicated team of engineers, serving as the primary point of contact for technical issues and questions. Foster a collaborative environment that encourages problem-solving and innovation. + Business Liaison: Engage directly with business leaders to understand their needs and expectations, ensuring that IT services align with business objectives and strategies. + Service Excellence: Analyse and evaluate reported issues, implementing corrective actions to maintain high service standards. Regularly report to leadership on team performance and adherence to policies. + Project Management: Utilize your project management skills to coordinate multiple initiatives, from new office setups to strategic technology deployments. Ensure seamless delivery of projects while managing timelines and budgets. + User Engagement: Actively liaise with the user community to gather feedback and ideas for solutions, enhancing the overall user experience. **Qualifications:** + Experience: Minimum of 5 years in IT Management, with a strong focus on end-user computing. + Technical Proficiency: In-depth knowledge of desktop management, office automation, and general operating systems. Proficient in troubleshooting software and hardware issues. + Communication Skills: Exceptional verbal and written communication skills, with an ability to convey technical concepts to non-technical stakeholders. + Project Management: Proven experience managing projects, with the ability to adapt to changing priorities and deliver results. + Flexibility and Customer Orientation: A professional attitude that prioritizes customer satisfaction and supports a flexible work environment. + Education: Familiarity with ITIL, MCDST, MCSA, and CCNA certifications is advantageous. Proficient in Microsoft Office. **Why Join CBRE?** At CBRE, the world leader in real estate consultancy and property management, you'll be part of a professional organization that values your contributions and supports your career growth. We are committed to delivering world-class service and offer ample opportunities for personal development in an enthusiastic team environment. **Ready to Make an Impact?** If you are an honest, approachable individual with a flexible attitude and a passion for IT management, we want to hear from you! Apply today and help shape the future of our End User Computing services in the Nordics. **CBRE:** With approximately 40,000 employees across more than 350 offices in EMEA, CBRE provides strategic advice and solutions in property management, commercial real estate transactions, project management, and more. Join us and be part of a global leader in the industry! CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)