Team Leader (Dai Pai Dong Restaurant)
Rosewood Hotels and Resorts
Job Description OVERVIEW/BASIC FUNCTION: Play a key role in ensuring that the food and beverage operations run smoothly and efficiently, providing exceptional service to guests. You will oversee the day-to-day operations of the F&B outlets, manage a team of staff, and ensure that the highest standards of service, cleanliness, and hospitality are consistently maintained at the level expected by Rosewood Hotel Group.
RESPONSIBILITIES: • Supervise Operations: Oversee all food and beverage operations within designated outlets, ensuring that service standards, quality control, and guest satisfaction are met or exceeded. • Staff Management: Lead by example, train, and motivate the F&B team. Ensure they adhere to the hotel’s standards of service and safety protocols. • Guest Interaction: Engage with guests to ensure satisfaction, handle complaints or concerns effectively, and make recommendations to enhance their dining experience. • Upselling: Actively encourage and train staff to upsell menu items, specialty drinks, and premium services, contributing to increase revenue. • Inventory and Stock Management: Assist in managing inventory levels, ensuring that all F&B supplies are stocked appropriately, and monitor usage to minimize waste. • Quality Control: Monitor food and beverage preparation and presentation to ensure consistency and adherence to quality standards. • Event Coordination: When applicable assist in organizing and coordinating events, private dining experiences, and large group bookings, ensuring smooth service execution. • Health & Safety Compliance: Ensure adherence to health, safety, and hygiene standards in all F&B operations, in line with local regulations and hotel policies. • Reports and Documentation: Assist in preparing reports related to sales, staffing, inventory, and customer feedback for management review. • Training and Development: Support the departmental trainers or Manager by conducting training sessions when needed on customer service and product knowledge, in addition to support and follow up on the onboarding process of newly joined staff. • Administrative Task: When required and under the request of line manager comply and support with any administrative task related to the department
QUALIFICATIONS:• Experience: Minimum two years’ experience as a Admin position at a 5 star hotel. • Education: High school diploma • Technical Skills: Windows, Mac and other Hotel operating software’s • Language: Required to speak, read and write English, with fluency in other languages preferred. • Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. • Licenses & Certifications: None required.
RESPONSIBILITIES: • Supervise Operations: Oversee all food and beverage operations within designated outlets, ensuring that service standards, quality control, and guest satisfaction are met or exceeded. • Staff Management: Lead by example, train, and motivate the F&B team. Ensure they adhere to the hotel’s standards of service and safety protocols. • Guest Interaction: Engage with guests to ensure satisfaction, handle complaints or concerns effectively, and make recommendations to enhance their dining experience. • Upselling: Actively encourage and train staff to upsell menu items, specialty drinks, and premium services, contributing to increase revenue. • Inventory and Stock Management: Assist in managing inventory levels, ensuring that all F&B supplies are stocked appropriately, and monitor usage to minimize waste. • Quality Control: Monitor food and beverage preparation and presentation to ensure consistency and adherence to quality standards. • Event Coordination: When applicable assist in organizing and coordinating events, private dining experiences, and large group bookings, ensuring smooth service execution. • Health & Safety Compliance: Ensure adherence to health, safety, and hygiene standards in all F&B operations, in line with local regulations and hotel policies. • Reports and Documentation: Assist in preparing reports related to sales, staffing, inventory, and customer feedback for management review. • Training and Development: Support the departmental trainers or Manager by conducting training sessions when needed on customer service and product knowledge, in addition to support and follow up on the onboarding process of newly joined staff. • Administrative Task: When required and under the request of line manager comply and support with any administrative task related to the department
QUALIFICATIONS:• Experience: Minimum two years’ experience as a Admin position at a 5 star hotel. • Education: High school diploma • Technical Skills: Windows, Mac and other Hotel operating software’s • Language: Required to speak, read and write English, with fluency in other languages preferred. • Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. • Licenses & Certifications: None required.
Por favor confirme su dirección de correo electrónico: Send Email