**Description:** You will be responsible for leading the concierge team to provide exceptional guest services, including transportation arrangements, local recommendations, reservations and VIP assistance. You will act as a key point of contact for guests, ensuring their needs are met with efficiency, professionalism and a personal touch that reflects the hotel’s commitment to world-class hospitality. **Qualifications:** • Minimum 2–3 years of experience in concierge or guest services with at least 1 year in a supervisory or team leader role. • Excellent communication, interpersonal and guest engagement skills. • Strong knowledge of the local area, including restaurants, attractions and cultural sites. • Fluent in English; other language skills are an advantage. • Ability to handle guest concerns with discretion, patience and professionalism. • Familiarity with hotel property management systems (e.g., Opera Cloud). • Flexible to work rotating shifts, weekends and public holidays. **Primary Location:** MY-Kuala Lumpur **Organization:** Hyatt Regency Kuala Lumpur at KL Midtown **Job Level:** Full-time **Job:** Front Office **Req ID:** KUA002990 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.