By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Team Leader **Job Location** **:** **Glasgow** **Job Type:** **Permanen** **t** **Remuneration** **:** **Competitive salary** **taking into account** **skills,** **experience** **and qualifications** **We have a fantastic opportunity for** **Team Leader** **s** **in Glasgow** **.** As a Team Leader, you’ll play a pivotal role in the day-to-day management and success of your team. You’ll act as the primary point of contact for queries, ensuring smooth communication and efficient resolution of issues. Your responsibilities will include identifying training needs, coordinating development opportunities, and ensuring that all team members are equipped with the skills and knowledge to excel in their roles. You’ll be instrumental in driving colleague engagement, fostering a positive and inclusive team culture, and maintaining high levels of motivation and morale. Through regular coaching, performance reviews, and constructive feedback, you’ll support your team’s growth and ensure individual and collective goals are met. We’re looking for an enthusiastic and proactive leader with proven experience managing a team of FNOL handlers or claims handlers. You’ll understand the unique challenges of the claims environment and be confident in leading a team through high-pressure situations while maintaining service excellence. You’ll need to be adaptable, solutions-focused, and confident in making decisions that align with both team and business objectives. If you’re passionate about developing people, thrive in a fast-paced environment, and are ready to take on a rewarding leadership role, this could be the perfect opportunity for you. **The skills you will** **have when you apply:** + **Experience as a claims team leader** : Previous experience managing a team of FNOL handlers/claims handlers required for this role + **Excellent communication skills** **:** You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all. + **Ability to cope with fast changing working environment** + **Willingness to undertake professional qualifications** to support your development **The skills that will be developed once working:** + We will provide all the Sedgwick specific training you need to thrive in this role **What** **we’ll** **give you for this role:** **Remuneration & more** + Competitive salary taking into account skills, experience and qualifications + A Self Invested Personal Pension Scheme (SIPP) + Holiday allowance of 25 days plus bank holidays + Flexible working from our office or your home **Health & support** + Private healthcare plan (including pre-existing conditions) + Life assurance + Employee assistance programme for employee wellbeing + Group Income Protection **Other benefits** + Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications + Discounts on various products and services **This** **isn't** **just a position,** **it's** **a pivotal role in shaping our industry ** ** ** At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.   Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.   **Next steps for you:** ** ** **Think** **we'd** **be a great match? Apply now – we want to hear from you. **   As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.   After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).  Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. **Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**