Team Leader Chennai, India **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. _._ **Process Overview** Transaction Reporting Control Group are responsible for ensuring the completeness, accuracy and timeliness of the Bank’s transaction reporting obligations across multiple global regulatory jurisdictions. Completeness, accuracy and timeliness controls are the primary responsibility of 2 core functions within the Transaction Reporting Operations team. The Submission Control function is responsible for monitoring and remediating the internal validation failures and the rejects (NACKs) from the regulators, the team has to liaise with MO/FO/Tech teams for the root causes of the exceptions. Submission control also monitors the trades which are not getting reported within the compliance time for OTC/ETD/Securities and raise breaches for all timeliness issues that missed the agreed thresholds. The Enhanced Quality Assurance team perform post process testing to validate the completeness, accuracy, and timeliness of the transaction reports submissions through performing reconciliations and targeted deep dive thematic testing. **Job Description** + The current role is for the Client reporting team and below is the description of the role. + On boarding, Query Management and Delegated Reporting for serviced and mandated clients + Review good to trade and review if clients are properly set up in the system to enable them to use delegated offerings. + Issuance of Client Delegated Reporting packs to clients, On-boarding and Off-boarding of clients and tracking of current delegated reporting status + Review, investigate and revert on queries from internal and external clients. + Monitor and track open queries through to resolution. + Initiate back loading requests and update requests. + Production and distribution of daily metrics on reporting, on boarding, client queries and issues. + Seek to identify and provide solutions to process improve tasks and service provided. Ability to identify potential issues in the process and develop remediation on the same + Project ownership – Owning both short & long term projects in relation to new regulations. + Assisting with the delivery of multiple technology platforms. + Looking for opportunities to provide ever improving service to our increasing client base. + Manage client profile and relationships. **Responsibilities** + Should be able to manage end to end resolution of a client query + Should be able to work and liaise with the external /internal stakeholders with minimal supervision **Requirements** + **Education-** Post Graduation + **Certifications If any** : NA + **Experience Range** -5-7 Years of overall experience **Foundational skills:** • Front to back business acumen across multiple asset classes • A good understanding of Regulatory Transaction Reporting • Good understanding of derivatives • Excellent communication skills to liaise with external and internal stakeholders • Excellent organizational and analytical skills • Ability to work with big data sets and good excel skills • Ability to juggle multiple work efforts and to quickly change direction as needed • Strong influencing skills • Adapts to changes and has a proven track record of working as part of a global team • Ability to work under pressure. **Desired skills:** + Knowledge of MI and automation tools like Alteryx, macros , advanced excel etc would be desired **Work Timings:** 12.30PM -9.30pm **Job Location:** Chennai Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.