Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsible to lead and manage Third-Party Recoveries, Liabilities, and Litigation team within the Banking and Payments division, ensuring effective recovery of funds, management of liability claims, and resolution of litigation matters. The role requires strong leadership, strategic oversight, and operational excellence to support the organization’s financial and legal objectives.

Critical objectives and responsibilities

Provide strategic direction and day-to-day leadership to a multidisciplinary team.

Set performance objectives, conduct regular evaluations, and foster a culture of accountability and continuous improvement.

Ensure team alignment with operational goals and regulatory standards.

Oversee identification and pursuit of recoverable third-party claims.

Ensure timely and accurate documentation and follow-up.

Collaborate with internal departments to enhance recovery strategies and outcomes.

Manage liability claims related to banking and payment operations.

Review and assess claims for validity, risk, and compliance.

Provide expert guidance on complex cases and ensure resolution within policy frameworks.

Coordinate with internal legal teams and external counsel on litigation matters.

Monitor case progress and ensure timely resolution and reporting.

Maintain comprehensive records and ensure legal compliance.

Serve as the primary point of contact for internal and external stakeholders regarding recoveries, liabilities, and litigation.

Facilitate cross-functional collaboration to support operational efficiency and risk mitigation.

Serve as the primary point of contact for internal and external stakeholders regarding recoveries, liabilities, and litigation.

Facilitate cross-functional collaboration to support operational efficiency and risk mitigation.

Serve as the primary point of contact for internal and external stakeholders regarding recoveries, liabilities, and litigation.

Facilitate cross-functional collaboration to support operational efficiency and risk mitigation.

Service delivery to ensure customer satisfaction

Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.

Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.

Comply with corporate governance policies, procedures and standards.

Operate within agreed mandates.

Quality people practices

Align own behaviour with the organisation culture and values.

Share and transfer product, process and systems knowledge to colleagues.

Ensure achievement of own performance objectives.

Actively share information with other team members regarding successes, issues, trends and ideas.

Actively participate in own professional development and career path.

Actively promote a culture of learning and high performance culture amongst team members.

Minimum Job Requirements :Experience, knowledge & skills required

Qualification: Bachelor’s degree (Financial Management or Account Science) or equivalent preferred

1 – 2 years’ experience in recoveries or liabilities in Insurance claims.

Strong understanding of banking/payment systems, legal frameworks, and recovery processes.

Extensive knowledge and experience using the Microsoft Office suite, specifically MS Projects, Excel and PowerPoint.

Skills

Action Planning, Claims Management, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Policies & Procedures, Typology

Competencies

Business InsightCollaboratesCommunicates EffectivelyDecision QualityDirects WorkEnsures AccountabilityFinancial AcumenInstills Trust

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

29 June 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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