Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

As a Team Leader of the Credit and Collections team, your role will involve supervising the operations and performance of the team. The primary objective is to achieve all Accounts Receivable (AR) targets, including cash collected, minimizing bad debt, and reducing overdue debt while ensuring adherence to Service level agreements (SLAs) on credit risk management. Additionally, it is expected to meet the company's targets for effective team management and engagement.

The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills, strong people management and leadership skills. Experience in a similar position and drive to achieve critical metrics are essential to fully grasp the complexity of the role.

Responsibilities:

Responsible for performance management and development of the team through regular 1-1s and portfolio reviews.Review and sign off of customer credit limits, maintaining an appropriate level of credit risk.Lead the collection process for delinquent accounts to ensure a strong receivable, including establishing relationships with collection agencies and attorneys.Collaborate closely with Customer Service managers and Commercial teams to improve credit quality and cash flow and to ensure efficient processes.Maintain accurate documentation and information in customer credit files, in compliance with regulations.Collaborate effectively with Internal and External Audit teams to facilitate testing procedures.Drive a culture of continuous operational improvements with the goal of crafting lean processes and standardization.Ensure the performance of all tasks is carried out in line with company policies, internal controls, and Sarbanes-Oxley requirements.Align with equal employment opportunity laws, regulations, and company policies related to discrimination in hiring, performance managing, promotion, and compensation, including sexual harassment.

Skills Required:

Strong leadership skills, ability to encourage and motivate team members, set clear expectations, and provide mentorship and support.Effective communication skills are critical in order to convey expectations, provide feedback, and lead successful negotiations.Strong problem-solving skills to handle complex situations, identify root causes, and develop effective solutions.Excellent organizational skills: prioritize tasks, lead multiple projects simultaneously, and meet deadlines.Working effectively with other departments, such as Sales and Customer Service, to improve credit quality.Flexibility and adaptability to changing business needs and priorities.Excellent attention to detail to ensure accuracy in credit assessments, documentation, and reporting.

Qualifications and experience:

University or College degree in accounting, or equivalent professional qualification is an advantage, but not required.At least 3 years of credit management operations experience in a shared services environment.At least 2 years of leading an operational team.SME system knowledge in multiple ERPs (example: Oracle E1, SAP) and third-party enabling software is essential to perform this role effectively and efficiently.Excellent digital literacy and knowledge of the Microsoft Office software is required (Outlook, Excel, PowerPoint, etc.).