Relationship Management Team Lead
 

Are you a passionate and engaged sales leader?
 

Are you interested in building the future of legal technology?
 

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a RM Team Lead, you will drive digital culture, lead a team of Relationship Managers, and provide strategic sales leadership across the APAC region for the Regulatory Compliance portfolio.

Reporting to the Head of APAC Sales, this is a permanent full-time role to be based in Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance.

Responsibilities

Lead team to deliver sales metrics of renewals, upsells and deliver customer satisfaction through strong account management principles and engaging onboarding experience.Develop strategies for each to ensure retention of the accounts and mitigate any risks identified over the course of the contract by ensuring the team deliver high support to the client and leverage various internal stakeholders to support.Build effective relationships with key stakeholders in designated accounts with the purpose of expanding the penetration of LexisNexis products and solutions.Embrace the customer centric focus of the role by communicating back to the business insights from customers.Deliver regular account health check discussions with the clients to understand how we can support them further and ensure they are utilizing full capability of the solution.Design and facilitate upsell campaigns through the team.  Identifying new upsell opportunities through effective discovery into the customers various business needs and driving awareness of LexisNexis RegCompliance products.Plan and deliver targeted campaigns as new products become availableProvide product demonstrations and training to increase take up of additional productsDesign and implement tailored onboarding plans for new clients for the various products available. This includes:Delivering detailed onboarding planProject Managing customer stakeholders to confirm training requirements & commitmentDelivering user level training and follow up sessions as requiredWorking with 3rd party partners and internal stakeholders to effectively deliver integrations with GRC’sPortfolio level reporting on renewals, risk & upsell and forecasting team performance against goalsRevenue risk and upsell data is correctly recorded in the CRM along with updated account notes to show activityAccount plans, to the set format, are available on a shared database for all accountsInternal reporting as required.

Requirements

Demonstrated prior team leadership experience in Relationship Management and Account ManagementSolution selling experience is essential including highly developed computer skills including CRM and MS tools etc. Have good interpersonal and communication skills, with the ability to build rapport and credibility with clients and team membersBe an excellent leader and have team management skills, with a track record of motivating and developing high-performing teams.Possess analytical and problem-solving skills, with the ability to interpret data and make informed decisionsBe driven by a desire to learn, grow with the business, and lead a team of professionals.

Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
 

Discounted Health plan rate and Optical AssistanceLife assurance and income protectionOption to buy additional Annual Leave daysEmployee Assistance ProgramFlexible working arrangementsBenefits for you and your familyAccess to learning and development resources

About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
 

To learn more about opportunities with LexisNexis or RELX Global, join us here:

https://www.lexisnexis.com.au/en

https://www.relx.com/careers/join-us

We are looking to fill this role as soon as possible – apply now to be considered.

Thank you for your interest.

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