Responsibilities Make an impact Digital Workplace Strategy define and execute the IT workplace vision aligned with business goals and hybrid work models, drive innovation in digital tools, atuomatio, and user-centric services,

IT Operations & Service Delivery lead the delivery of IT support services, including 2nd level support, device lifecycle management, printer management and end-user computing, ensure high availability, performance, and security of workplace technologies,

Phone System & Productivity Tools oversee the deployment and optimization of phone system solution (MS Teams telephony), promote adoption and effective use of digital tools across the organization,

User Experience & Satisfaction champion a user-first approach to IT services, measuring and improving digital employee experience,

Security & Compliance ensure endpoint security, data protection, and compliance with IT policies and regulatory requirements, collaborate with Cyber Security Teams to manage risks in the workplace environment,

Leadership & Team Management lead and develop a high-performing, global IT Workplace team, fostering a culture of accountability and innovation, manage vendor relationships and contracts related to workplace technologies and services,

Audits support Audits and certifications (e.g. ISO27001, TISAX etc.), prepare documentation.

Application Requirements What you need to succeed Bachelor`s or Master`s degree in Information Technology, Computer Science, or a related field, 8+ years of experience in IT operations, digital workplace, or end-user services, with at least 3 years in a leadership role, proven experience managing enterprise endpoint management (Windows & Linux), 2nd level support, and collaboration platforms e.g. MS Intune, Baramundi, M365, strong understanding of hybrid work environments, ITIL practices, and modern workplace trends (e.g. Azure Virtual Desktop), In-depth knowledge of IT basic infrastructure (Active Directory, EntraID, DNS, DHCP etc.) basic Security & Compliance knowledge, experience in scripting with PowerShell, VBScript, Batch, Python, Ruby or other languages, excellent leadership, communication, and stakeholder engagement skills, exceptional written and verbal communication skills in English (German is a plus).