About the role:

 

Purpose

 

The Team Lead - Infrastructure and Cloud is responsible for leading a technical team within the Infrastructure & Cloud Services area, which is at the forefront of providing essential IT infrastructure and central services to support NEXT's global operations. This includes Cloud, Networking, Data Centers, virtual servers/servers (Windows and Linux), desktops, Licensing, mobile phones, and central services such as Microsoft Azure, GSuite, GCP, file services, Citrix, and Active Directory.

 

The role involves managing and mentoring a team of engineers to ensure the stability, security, and efficient delivery of infrastructure and cloud solutions, including contributing to the transition from on-premise to a Cloud Driven infrastructure. The Team Lead will provide technical oversight, drive best practices, manage workload, and collaborate with other technology teams and stakeholders to ensure reliable and high-performing infrastructure that underpins the business. 

 

 Leadership and Management

 

Lead, coach, and mentor a team of DevOps and Cloud engineers and ServiceNow developers. Manage the teams’ workload, ensuring efficient task distribution and timely delivery on commitments. Foster a collaborative team environment and promote Agile ways of working where applicable. Identify team training requirements and assist with skills gap analysis and development plans. Conduct performance reviews and provide ongoing feedback to team member.

 

 Deliverables

 

Ensure that the team’s effort focuses on achieving maximum value. Oversee your teams’ workload, ensuring that they’re able to deliver on commitments. Help the team monitor performance, resolving issues as they arise. Ensure release of changes, fixes and enhancements to a high standard and on Schedule. Ensure the stability and availability of platform resources.

 

 Collaboration

 

Collaborate effectively with all stakeholders, including SL and UK-based management team members, SL-based teams and other operational and support services team members. Build and sustain good relationships between the UK and the SL-based team, including the management. Work in a collaborative manner in a large-scale, fast-paced environment within a multifunctional technical team. Work closely with other IT teams to resolve cross-system issues and contribute to system-wide improvements. Be involved in open discussion, communicate ideas, and promote inclusion and diversity. Invite collaboration. Collaboration allows the development of ideas.

 

Coaching and Mentoring

 

Mentor junior engineers on the team based on Next Values and Practices. Be available to more junior members to provide guidance and advice on career progression and skill building.. Coach teams to adopt frameworks (Scrum, Kanban), promoting the Agile mindset. Proactively improve existing skills and those of the team, taking on new technical skills as appropriate.

 

Contributions

 

Contributing to the overall goals for the Domain in various projects, spaces, and groups. Provide timely updates, effective escalation, and maintain a high degree of accountability.  Collaborating effectively with team members, managers, and other teams. Actively participating in meetings, such as daily sprint planning, refinement sessions, and daily stand-ups, to provide work updates and discuss challenges.

 

Behaviors

 

As a Team Lead in Infrastructure and Cloud, the following behaviors are expected, reflecting the values and requirements across NEXT Technology teams:

 

Living our Expectations: Embrace and embody the core values of NEXT Technology:
For Our Customers: Always keep the customer, whether internal or external, in mind in everything you do. Impact: Strive to make a significant contribution and drive positive change. Innovation: Be proactive in exploring new ideas and pushing boundaries to improve processes and products. Respect: Treat colleagues and others with respect, fostering understanding and communication. Integrity: Be honest, take responsibility, and communicate transparently. Openness: Invite and embrace collaboration across teams and departments. Growth: Be committed to continuous learning and evolution, both personally and for the team.
 
  Leadership and Team Focus: Lead, mentor, and motivate the team, fostering a positive and productive environment. Collaborative Approach: Work effectively with colleagues, stakeholders, and other teams to achieve shared goals. Problem Solver: Possess strong analytical and problem-solving skills, proactively identifying issues and driving resolutions. Be able to think outside of the box. Proactive and Takes Initiative: Be self-driven with a 'can-do' attitude, taking initiative to identify and implement improvements. Adaptable and Resilient: Able to work efficiently, accurately, and well under pressure in a fast-paced and often changing environment. React quickly to change. Continuous Learner: Actively improve existing skills, take on new technical skills, and continuously seek to expand technical and business knowledge. Organized and Detail-Oriented: Possess good organization skills and pay attention to detail.

 

About you:

 

 Criteria

 

 Essential Criteria 

 

Demonstrated ability to manage team workload, priorities tasks, and ensure timely delivery on commitments. Experience with coaching, mentoring, and developing team members Familiarity with core infrastructure technologies, including operating systems (Windows/Linux), networking, and automation/scripting concepts (e.g., Infrastructure-as-Code, PowerShell, Bash). Knowledge of DevOps principles, CI/CD pipelines, and monitoring/alerting systems sufficient for guiding a technical team. Proven ability to oversee technical tasks, ensure adherence to standards, and drive resolution of technical issues. Excellent communication, collaboration, and problem-solving skills. Ability to work efficiently and accurately under pressure in a fast-paced environment.

 

 Desirable Criteria

 

Experience working in a large or multinational organization. Applied knowledge of Agile methodologies, including Scrum or Kanban. Experience with Azure DevOps or similar platforms for managing work items, pipelines, and source control Experience with ServiceNow (ITOM or ITSM) or other enterprise IT service management tools, ideally CSA qualified.