Purpose & Overall Relevance for the Organization: 

  

As a Team Lead in Account Operations, you will be responsible to support the business to achieve sales and market strategy objectives and ensure an outstanding customer experience for all assigned customers.  

You will lead a team of Specialists according to the adidas GBS culture, assessing their needs and acting about it while driving the team to achieve operational goals and targets. You will ensure deliverables expected by the business, while developing the team's skills through the adidas performance culture and leadership framework. 

  

  

Key Responsibilities:  

 

Lead, coach, and develop a team of Specialists, ensuring motivation, engagement, and continuous growth.  

Set clear expectations and individual targets, promoting accountability and independence within the team.  

Conduct regular performance evaluations and feedback sessions, identifying development opportunities and managing performance effectively.  

Drive talent development by recognizing potential and supporting career progression within the team.  

Build and maintain strong, proactive relationships with business partners and customers 

Collaborate with the Manager to recruit and onboard new team members.  

Ensure and support compliance with employee-related adidas guidelines, policies, and legal requirements. 

Oversee the daily operations, ensuring adherence to the agreed Service Level Agreements towards the business partners. 

Monitor and report on key performance indicators (KPIs), ensuring timely and accurate reporting.  

Identify and implement process improvements to enhance efficiency and service quality. 

Analyze operational challenges, propose solutions, and lead implementation efforts.   

 

Key Relationships:  

 

Sales 

Order/customer fulfillment 

Credit Management 

Market Finance 

GBS Porto Leadership Team (area of responsibility) 

Operational Teams 

Area GPO Team 

GBS Porto Internal Controls & Compliance  

GBS Porto Delivery Excellence 

 

 

Knowledge, Skills and Abilities:  

 

Strong leadership and team management capabilities  

Excellent communications skills and proven ability to develop strong relationships 

Strong organizational and time management skills  

Proven ability to create high-performance teams 

Problem solving and analytical skills 

Complete familiarity with Microsoft Office or equivalent tools 

Solid knowledge in the use of SAP FI is an advantage 

Ability to read, write and communicate in English in a business setting. Proficiency in Spanish or Greek also required 

Detail-oriented and capable of working independently  

   

Requisite Education and Experience / Minimum Qualifications:  

 

University degree or equivalent experience. 

Minimum of 6 years of relevant experience in customer support, sales or logistics. 

Proven work experience in people management/ demonstrated ability to manage a team.