The **Concur Travel & Expense Team Lead** is responsible for overseeing the day-to-day operations of the T&E function, ensuring compliance with corporate travel and expense policies, and optimizing the use of SAP Concur. This role involves managing a team of T&E specialists, supporting end-users, driving process improvements, and collaborating with cross-functional teams to ensure accurate and timely expense reporting and reimbursement. **Position Responsibilities:** Team Leadership & Management + Lead, mentor, and develop a team of T&E specialists to ensure high performance and professional growth. + Allocate tasks, monitor workloads, and ensure timely processing of expense reports and travel requests. + Conduct regular team meetings, performance reviews, and training sessions. Stakeholder Collaboration + Work closely with Finance, HR, Procurement, and other departments to align T&E processes with organizational goals. + Provide training and support to employees and managers on T&E policies and system usage. + Prepare and present reports and insights to senior leadership. System Administration & Optimization + Serve as a subject matter expert (SME) for SAP Concur, including configuration, testing, and troubleshooting. + Partner with IT and Concur Support to resolve system issues and implement enhancements. + Drive automation and process improvements to increase efficiency and user satisfaction. Compliance & Policy Management + Enforce adherence to corporate travel and expense policies. + Collaborate with internal audit and compliance teams to support audits and implement corrective actions. + Recommend and implement policy updates based on industry best practices and business needs. Operational Oversight + Manage the end-to-end T&E process using SAP Concur, including expense report auditing, policy compliance, and reimbursement. + Ensure timely resolution of employee inquiries and escalations related to travel and expenses. Monitor + Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs). **Required Qualifications:** + At least 2 to 3 year(s) working experience in Finance or Procurement with working experience related to expense report audit, reconciliation, and Financial reporting and with at least 2 years in a supervisory or team lead role. + Bachelor’s degree concentrating in Accounting or Finance; CPA is an advantage + Certificate in Procurement is an asset. + Willing to work on a midshaft. + Familiarity with large scale company systems, database and reporting tools. + Strong interpersonal skills and service-oriented attitude + Exceptional multitasking skills with an aptitude to make the right decision on competing priorities and deadlines + Strong PC skills and proficiency with MS excel, Word, Powerpoint, etc. + Excellent communication (written and spoken) and problem-solving capability + Attentive to details and quality, well-organized, innovative and result driven + Self-starter with high level of initiative + Exercises good judgment, highly analytical + Operates in a professional and ethical manner with customers and vendors **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido