JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Duties and Responsibilities: 

Manage the team to ensure that service delivery standards are maintained 

Be the single point of contact for team members on all operational issues 

Conduct regular feedback and coaching sessions with each of your team members as well as run regular team and client meetings 

Assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation as necessary 

Assist and support other leaders and solicit a team culture between your peers 

Develop and maintain a collaborative relationship with all stakeholders 

Provide recommendations for continuous improvement and lead/assist with the implementation of operational excellence programs 

Manage retention of talent and keep attrition levels to acceptable standards 

Provide reporting and data insights on team performance 

Sounds like you? To apply, you need to have: 

Skill and Experience Qualifications: 

Excellent verbal and written English communication skills. 

Advanced proficiency in computer functions within MS Office Suite 

Strong administrative skills in organization and time management 

Good reporting, analytics, and presentation skills 

Willing to work on shifting/rotating schedules. 

Experience in supporting Global Region services is an advantage. 

Bachelor’s degree preferred. 

Have completed Leadership Readiness Program (LRP) ** For internal applicant, except for lateral application with the same band level – P2. 

Operations leadership or support experience is a must. 

Should have at least 1-year tenure in current role/Service Line and must not have policy infraction on record for the last six months **For internal applicant 

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.