**Job Summary** Join our team as a Team Lead Customer Service Professional where you will leverage your expertise in MS Excel and customer service to enhance our customer experience. With a focus on store operations you will work from home during day shifts ensuring seamless service delivery. Your contributions will directly impact our companys purpose and societal impact by improving customer satisfaction and operational efficiency. **Responsibilities** + Provide exceptional customer service by addressing inquiries and resolving issues promptly to enhance customer satisfaction. + Utilize MS Excel to analyze customer data and generate reports that inform decision-making and improve service delivery. + Collaborate with cross-functional teams to ensure a cohesive approach to customer service and store operations. + Implement strategies to improve customer experience focusing on efficiency and effectiveness in service delivery. + Monitor customer feedback and identify trends to proactively address potential issues and improve service quality. + Develop and maintain strong relationships with customers to foster loyalty and repeat business. + Assist in the development of customer service policies and procedures to standardize operations and ensure consistency. + Train and mentor junior team members to enhance their skills and knowledge in customer service and MS Excel. + Conduct regular reviews of customer service processes to identify areas for improvement and implement necessary changes. + Coordinate with store operations teams to ensure alignment in service delivery and operational goals. + Stay updated on industry trends and best practices to continuously improve customer service strategies. + Ensure compliance with company policies and regulations in all customer service activities. + Contribute to the companys purpose by enhancing customer satisfaction and operational efficiency positively impacting society. **Qualifications** + Demonstrate proficiency in MS Excel for data analysis and reporting. + Exhibit strong customer service skills with a focus on enhancing customer experience. + Possess knowledge of store operations and their impact on customer service. + Showcase excellent communication and interpersonal skills for effective customer interactions. + Display problem-solving abilities to address customer issues efficiently. + Have experience in developing and implementing customer service strategies. + Show ability to work independently in a work-from-home environment. **Certifications Required** + Microsoft Office Specialist: Excel Certification Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.