Job Title: Team Lead – Back Office Operations

Industry domain: Financial Services

Location: Nottingham (Hybrid – 2–3 days per week in the office)

Employment Type: Full-Time

About the Role:

We are seeking a motivated and detail-oriented Team Lead to oversee our Back Office Operations for a global financial services client in Nottingham. This hybrid role involves supporting service delivery, managing a small team, and driving process improvements in a fast-paced, regulated environment.

Key Responsibilities:  Ensure delivery against client SLAs and internal KPIs  Coordinate with stakeholders to resolve incidents and meet project deadlines  Maintain and update operational procedures in line with compliance standards  Conduct workforce and capacity planning to meet business needs  Lead audits, risk management, and continuous process improvement initiatives  Support recruitment, onboarding, coaching, and performance management  Conduct regular team communications: huddles, 1:1s, and performance reviews  Foster a high-performing, collaborative, and supportive team culture

 Required Skills & Experience:

 Prior experience in back office or operational roles, ideally in financial services  Strong organisational, communication, and stakeholder management skills  Proven ability to manage competing priorities and high workloads  Understanding of UK regulatory environment and data protection standards  Demonstrated leadership skills, including performance and absence management  Familiarity with customer service goals, systems, and incident management  Experience working in a regulated environment (FCA knowledge desirable

Apply now with your updated CV for an imediate conversation with Talent team

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