What You Bring to the Role
· Minimum of 2–3 years of experience in people management and team leadership
· Associate degree, technical school certification, or at least 4 years of relevant work experience in a call center environment
· Proven ability to foster a performance-driven culture by motivating, mentoring, and inspiring team members
· Strong time management skills with the ability to prioritize tasks effectively
· Demonstrated experience in supporting teams with the necessary tools, systems, and resources to ensure successful daily operations
· A customer-centric approach with a strong focus on service excellence
· Proficient in navigating and utilizing various computer systems and software
What You Can Expect· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)