**What** **You** **Bring** **to** **the** **Role** · Minimum of 2–3 years of experience in people management and team leadership · Associate degree, technical school certification, or at least 4 years of relevant work experience in a call center environment · Proven ability to foster a performance-driven culture by motivating, mentoring, and inspiring team members · Strong time management skills with the ability to prioritize tasks effectively · Demonstrated experience in supporting teams with the necessary tools, systems, and resources to ensure successful daily operations · A customer-centric approach with a strong focus on service excellence · Proficient in navigating and utilizing various computer systems and software **What** **You** **Can** **Expect** · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness and healthcare benefits · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) **Title:** _Team Lead, Service Delivery_ **Location:** _India-Maharashtra-Mumbai_ **Requisition ID:** _0479F_