We're seeking an experienced Operations Lead to manage and optimize our dark store operations, focusing on efficient order fulfillment, inventory management, and team leadership to ensure exceptional customer service and operational excellence.
Key Responsibilities includes:

• Daily Operations Management
Oversee end-to-end dark store operations including receiving, picking, packing, and dispatch
Optimize store layout and picking routes to maximize efficiency
Monitor and maintain inventory accuracy and stock levels
Ensure order fulfillment meets SLA and quality standards

• Partner Management
Lead, train, and develop a team of store associates
Drive performance metrics and productivity standards
Implement best practices for employee safety and engagement

• Performance & Analytics
Track and analyze key metrics including order accuracy, fulfillment time, and inventory turns
Identify bottlenecks and implement solutions to improve operational efficiency
Generate daily/weekly performance reports
Set and monitor KPIs for team performance

• Quality Control
Maintain product quality standards and storage conditions
Ensure proper handling of perishables and temperature-sensitive items
Implement and monitor food safety protocols
Manage expiry tracking and rotation systems

• Process Improvement
Identify and implement process improvements
Optimize picking and packing methodologies
Reduce operational costs while maintaining service quality
Collaborate with tech teams on system enhancements