**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! The position exist for the purpose of managing the daily operations of assigned team and assisting Supervisors and Operations Manager in improving team productivity and efficiency by influencing, motivating and guiding direct reports to their optimum performance. Main tasks includes handling end to end activities of assigned site/s, training of new staff, mentoring/coaching, initial interview of applicants. Applies appropriate internal controls, related Sarbanes Oxley policy and Copeland Company Policies and Procedures. In addition, he/she will provide support, as may be required, to the various finance activities, (such as but not limited to, Accounts Payable, General Ledger and Accounts Receivable) in all locations (Asia Pacific, Middle East and Africa,) served by Copeland Financial Services. **Duty 1: Functional Expertise** + Acts as second level back-up if volume is high. + Disseminate process updates to staff. + Responds timely and accurately to the escalations of Level 1 support. + Takes pro-active responsibilities in dealing with customers. + Trains new hires and ensures that they have sufficient knowledge and skills before going live or performing their work alone/independently. + Assists direct reports in resolution of escalations on the area of specific support. + Escalates specific issues and provides recommendation to customers to address them + Works closely with counterparts/POCs to identify loopholes and process gaps. + Support projects related to quality improvement ( such as Think Customer, QMS, etc.) and handles ad hoc tasks to support the objectives of the management + Identifies problems, analyzes trends and implements corrective and preventive actions using qual ity tools **Duty 2: Customer Satisfaction** + Generates reports based on team deliverables and present to management and counterpart + Schedules, coordinates and facilitates customer communication. **Duty 3: Operations Management** + Ensures the Service Level Agreements are on target. + Participates in goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the overall business + Accountable for the on-time and proper recruitment to fill job vacancies to ensure service levels and appropriate staffing are carried on (business continuity) + Submits period reports on metrics/ KPIs/ Dashboards to determine performance against the SLAs of the team. + Performs staffing projection complementing work volume growth and forecast and make necessary proposals to business unit. + Monitors schedules of employees to ensure proper shift coverage + Plans, assigns and directs work to the employees in cooperation with the supervisor or manager to manage workload and projects + Analyzes, explains and address variances between current and target performance + Implements policies on the filing, documenting and approval of time and attendance administration + Identifies and documents changes in the roles, responsibilities, accountabilities and work load of employees to properly determine volume headcount ratio, work scope **Duty 4: Staff Management** + Evaluates individual performance and conducts performance discussions to keep everyone on track + Performs regular coaching to enhance the performance of staff and encourage participation in decision making. + Adheres to the regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and other people related policies and guidelines. + Determines employee's capabilities and improvement areas + Identifies functional /behavioral training & development needs of employees to support team goals and objectives + Completes individual development plans of employees based on the company guidelines and implements agreed training/ development activities + Implement effectiveness of the development plan and supports employees in the application of learning to the job to their direct report + Plans, organizes and coordinates team activities to enhance team camaraderie and employee engagement + Monitors adherence to the ethics and code of conduct and implements disciplinary action in compliance with the requirement for due process **Duty 5: Internal Communication** + Understands and seeks critical information and data needed by the team + Communicates policies, programs and decisions that affect employees + Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and others + Conducts team meetings to address issues and concerns, escalations, improve processes and others + Collaborates and networks with other leads to complete assigned projects and programs + Keeps management informed and updated on matters affecting their team morale and performance Additional Functions + Attend training, workshop, seminar, and focus group discussions of the team. + Support Copeland Manila operational excellence initiatives and employee goals by contributing to other projects, if needed. **EDUCATIONAL BACKGROUND** + Candidate must possess at least a bachelor’s degree in Accountancy or Accounting related field + Professional License in Finance/Accountancy/Business Administration is an advantage but not required **WORK EXPERIENCE OR TRAINING** + At least 7 years combined experience in General Accounting with extensive experience in Accounts Payable and 1.5 years of which is as a Team Lead. **SKILLS AND ABILITIES** + Excellent written and spoken communication skills in English. + Proficiency in Enterprise Resource Planning (ERP) applications, including Oracle. + Proficient in MS Office application particularly in Excel + People and Results Oriented + Detail Oriented. + A team player, with a positive attitude + Excellent time management and problem-solving skills + A strong desire to lead and a generally positive outlook in life + Supervisory skills **COMPETENCY PROFILE** + Ability to listen actively and effectively. + Analytical and strong attention to details + Confident and have strong influencing skills. + Results driven. + Foster Teamwork + Proactive **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Diversity, Equity & Inclusion** At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.  **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.