About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a Command Center Team Lead. This is a remote position that is based in our São Paulo office, Brazil.

Position Summary

The role of the Team Lead, Command Center is to provide exceptional remote-based support for mission-critical applications as part of our global Application Managed Services support team. The position has the responsibility for researching, troubleshooting, and supporting multiple application modules for our global clients.  

Essential Duties & Responsibilities

Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of applications functionality and develop an action plan to resolve issues, either directly or through promotion to AMS L2/L3 or L4 support.Replicate reported issues as needed for troubleshootingProvide new or modified application configuration to resolve incidentsAdvise junior coworkers on application functionality and capabilitiesRecommend changes to training based on incident volumes and trendsIdentify opportunities of process improvements and automationThoroughly document change requests, test results, and approvalsBe a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hoursCollaborate with team members in a virtual team environment to extend field experience to different client situationsContribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experienceIdentify, manage, and resolve complex risks and issues, preventing escalations wherever possibleCoordinate with manager and team for daily tasksEnsure team is rightly staffed to support operations

Experience 

Minimum of 5-6 years relevant hands-on experience as a consultant or production support provider, based on the tool that will work for.

Qualifications and Skills

A track record of successful roles in several implementation or upgrade projects, or as a production support providerDeep working knowledge and understanding of support business processesBroad expertise in applications (SAP, Oracle, Microsoft, …)A blend of functional and technical development skills, with deep understanding of the business processes supported by the PeopleSoft application as well as experience developing custom solutionsStrong verbal and written communication skills, with the ability to tactfully resolve conflictAbility to be persuasive and influence customer relationships in a positive directionAbility to multitask, managing competing priorities and administrative tasksExposure on ServiceNow applicationFlexibility to work in a 24x7 environment.Able to act as a mentor for the team Strong capability to read, write, and speak EnglishExceptional ability to maintain strong peer relationships, gaining trust and confidence from all levels within the organizationWell-developed presentation and communication skillsFoster a collaborative, supportive, and "team first" work styleAbility to accept change, and scale appropriately with a rapidly growing businessEthical, with highest standards of integrity and accountability

Education

 Bachelor’ s in business administration, Engineering, Computer Science or other related field, or equivalent work experience

Language

Fluency in both English & Portuguese is required.

Location

São Paulo office

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

CompanyWe dream big and innovate boldly. ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration.ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.CommunityWe believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companiesOver 2,000 team members in 23 countriesUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.