Team Developer Chennai, India **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview*** Asset Transition Services team is involved in processing of ACAT and non–ACAT transfers, ensure timely delivery of assets by maintaining compliance with FINRA regulations and partner with various departments to mitigate risk and minimize exposure. Actively engages contra parties to partner on industry initiatives, finalize settlement of transfers and address escalated items. Another part which is involved in Asset Transition Services team is Abandoned Property, this group supports Client accounts that are classified as “abandoned” if after a determined amount of time, there has been no client-initiated activity or contact. The Abandoned Property group reviews Abandoned Property claim forms received from the clients for reinstatement before the property is remitted to the state as unclaimed property. Once the above mentioned activity is over the Bulk transfer team process starts wherein team takes care of moving client information and assets into a new account number, either at another branch prefix or within the same branch prefix. Abandoned Property Team also researches for the recent address of the abandoned accounts owners, so that we can allow the original owners and heirs to claim it indefinitely. **Job Description*** This individual will be responsible for overseeing transaction processing, maintaining accuracy in records, and facilitating effective communication between the banking backend, onshore and branch teams. Associate should be comfortable in a fast-paced, detail-oriented environment and is dedicated to maintaining the highest standards of accuracy, Turn around time and compliance in banking operations. **Responsibilities*** Approve, initiate and follow up with branch or onshore team. Responsible to interact with LOB and Branch Offices via email and via calls (Skype call and Avaya calls) Identify and escalate control issues, errors, and efficiency opportunities. Work in a fast-paced environment and have the ability to prioritize and multi-task under pressure. Must be a team player perspective & be able to communicate confidently. Provide a high level of quality service, support, and responsiveness to clients of Merrill Lynch, Client Associates and Financial Advisor and communicate effectively with Merrill Branch & LOB. Ensure that all established procedures are followed. Adhere to GRG (Global Reconciliation Governance) policies while taking care of Abandoned property Month end Reconciliation. Review of Abandoned Account forms for accuracy and if the form is complete the associate will contact the necessary team to follow the client’s instructions to either reinstate or liquidate the account. **Requirements*** + Change orientated – can identify workflow/systems inefficiencies and come up with new ideas for improvement + Creative and analytical approach to problem solving + Strong communication and interpersonal skills and ability to change communication style based on the audience + Strong knowledge in MS Office products including MS Excel, PowerPoint + Attention to details and drive for accuracy + Ability to work well under pressure + Basic knowledge of six sigma and MIS + Strong operational know how and understanding of end to end process delivery + Strong on customer centricity and approach to improve processes and better customer experience. + Flexible in shift timings as we follow evening shifts only **Education*** Minimum Graduate, commerce stream preferred. Certifications If Any - Any certification in finance or banking **Experience Range*** 36 to 78 months experience **Foundational skills*** Good communication, verbal/written both and listening skills. Basic understanding about Banking operations & finance, strong analytical skills with great attention to details to perform the document review and reconciliations, Organized and able to multi-task in a fast-paced environment **Desired skills:** Highly motivated able to work independently, Excellent interpersonal skills, positive attitude, team-player, Willingness to learn and adapt to changes. **Work Timings*** 05:30 pm - 02:30 am IST or 06:30 pm – 03:30 am IST or 07:30 pm - 4:30 am **Job Location*** **Chennai** Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.