Job Summary:
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Under the direction of the Program Secretary and in accordance with established policies, guidelines and procedures, the Team Clerk performs a variety of duties related to the Clinical Teams at Sunny Hill Health Centre. Duties will include clerical support such as collecting referrals, scheduling and booking appointments for families, arranging clinic and conference rooms, uploading forms to the internal data base, requesting information pertinent to intake such as birth and school records, updating patient information, recording information in the charts and gathering other information pertinent to patient appointments.
Duties/Accountabilities:
1. Provides clerical support to clinical team regarding patient care related processes, by performing duties such as gathering charts, requesting and receiving information from communities.
2. Schedules and books clinical appointments for the teams. Sends out letters confirming appointments to families and community professionals. Pre-admits and admits all patients for the team.
3. Prepares and mails packages containing consent forms, parent questionnaires, etc. to the families. Monitors return of these documents and sends out reminders as required.
4. Uploads patient paperwork into the database and monitors and requests missing documents from clinical staff such as completed reports and intake packages for assessments.
5. Enters and updates information in appropriate databases ie, referral date, date seen, length of wait, reporting completed.
6. Provides reception and switchboard duties as required which may include duties such as receiving and directing patients, answering the telephone, forwarding calls, and answering general inquiries.
7. Performs other related duties as assigned.
Qualifications:
Education, Training and Experience
•Grade 12 and two year’s recent related experience or an equivalent combination of education, training and experience.
Skills and Abilities
•Ability to keyboard at 45 wpm.
•Knowledge of medical terminology.
•Ability to communicate effectively both verbally and in writing.
•Ability to organize work.
•Physical ability to carry out the duties of the position.
•Ability to deal with others effectively.
•Ability to operate related equipment.