Haven Hospice
OverviewThe Team Assistant is primarily responsible for ensuring the smooth operation of designated team functions. This position assists in maintenance of medical records organization and provides inventory of medical and office supplies. They provide administrative assistance to clinical leaders and team. The Team Assistant handles reception, data entry, administrative support, and support of volunteers.
Responsibilities Responsible and accountable for daily operations of team to assure efficiency, delegating tasks as needed, including opening and closing the office as required, monitoring/tracking of bio-hazardous pick up, maintaining flow of information and paperwork from team office to administrative office, on-call team members and departments, and forwarding donations to Development as requiredAssists guests and visitors and directs them to appropriate team members. Assists as needed in answering phone, transfers calls, and relays messages appropriatelyAssists in office and medical supplies inventory and in coordinating and maintaining adequate inventory of formsFollows proper ordering proceduresPerforms data entry of patient status changes into computer system in an accurate and timely mannerUpdates and distributes census and patient information forms as neededPrepares information for IDT meetings as directed. Notifies appropriate staff, agencies, and departments as required concerning patient statusCompiles staff daily/weekly/on call schedulesAssists with coordination and monitoring of clinical staff for patient care/weekend and holiday schedule as assignedCoordinates contracted services for continuous care team members for patient care and maintains appropriate records as requiredMaintains office on-call books and office logs as assigned. Coordinates after-hours patient information for on-call team members as requiredPrints and processes all required documentation regarding physician orders or certification timely. Records, mails, and files physician telephone orders, as requiredPrints and processes timely, all required Haven Hospice documentation regarding physician certification and orders as neededCoordinates items for courier pickup and deliveryRecords referral information as needed and transmits information to appropriate admissions/on-call clinical team membersProvides administrative support for team managers, senior clinicians and other team members as assigned QualificationsEDUCATION/EXPERIENCE
• High School diploma or GED equivalent; Associate degree preferred.
• 3-5 years office experience required, experience in hospice or a health care environment preferred.
• Computer skills and data entry experience.
LICENSE/CERTIFICATION/OTHER SPECIAL REQUIREMENTS
• Valid Florida driver’s license and Insurance.
KNOWLEDGE/SKILLS/ABILITIES
• Excellent written and verbal communication, organizational, and interpersonal skills required.
• Exhibits critical thinking abilities and applies them for continuous improvement of services.
• Demonstrates ability to think creatively, including identifying and making recommendations to Clinical Manager.
• Consistently demonstrates initiative and skills in planning and organizing work.
• Demonstrates ability to prioritize workload and ensures that all projects are completed by deadlines.
• Uses own knowledge and experience base and other resources as necessary to make logical decisions and solve problems.
**To perform this position will require frequently sitting, standing, walking and typing on a keyboard with fingers, it will also require occasionally bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10lbs**
About our Line of Business At Haven Hospice, our primary ambition is to bring high-quality care to the warmest and most serene environment possible: home. We provide the full spectrum of hospice services, thoughtfully tailored to the individual needs of patients and families. Haven Hospice, an affiliate of BrightSpring Health Services, is grounded in a foundational commitment to providing quality patient care and championing our agency leadership and teams. We are proud to have many dedicated health care professionals on our team. We are confident you will find purpose, meaning and a chance to make a positive impact from day one. For more information, please visit www.havenhospice.com. Follow us on Facebook and LinkedIn.