NY HELP Yes Agency Taxation & Finance, State Title Taxpayer Services Specialist 1 (NY HELPS) Occupational Category Other Professional Careers Salary Grade 14 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $68630 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 8 AM To 4 PM Flextime allowed? Yes Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address W A Harriman State Office Campus City Albany State NY Zip Code 12227 Duties Description Assist in the development and writing of business rules, requirements, and execution of test conditions by participating in a range of test activities from preparing test documents and conditions, reporting test results to analyzing defects and recommending solutions. • Work with employees at all levels and perform analysis of taxpayer reported issues, system issues or limitations and recommend solutions to resolve the issue.• Create and analyze various reports, using information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases.• Communicate verbally and in writing; in a clear, concise and professional manner.• Collaborate with counterparts or organizations both inside and outside of the Department.• Demonstrates acceptable knowledge and skill in the use of prescribed software, department systems, defect tracking, and other tools to effectively complete assignments.• Perform with the highest level of integrity, acting within the department’s code of conduct; state ethics laws; and department policies.• Adhere to the Department’s time and attendance rules and regulations. Minimum Qualifications Eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS):For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS:? Taxpayer Services Specialist Trainee 1Associate’s degree or completion of 60 semester credit hours? Taxpayer Services Specialist Trainee 2Associate’s degree or completion of 60 semester credit hours and one year of experience testing tax processing systems and/or resolving tax return processing errors.? Taxpayer Services Specialist 1An associate’s degree or completion of 60 semester credit hours and two years of experience testing tax processing systems and/or resolving tax return processing errors.This title may be filled as a two year traineeship:• Trainee 1, equated to SG- 11: Starting salary $45,494• Trainee 2. Equated to SG-13: Starting salary $50,844• Journey level Taxpayer Services Specialist 1, SG-14: Starting salary $53,764PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE’S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.Note: Advanced Placement in a traineeship is at the discretion of the hiring agency.COMPETITIVE MINIMUM QUALIFICATIONS• Current NYS employee eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations. Additional Comments Work hours to be discussed.New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check). Some positions may require additional credentials or a background check to verify your identity. Name Tax Recruitment Team 2 Telephone Fax Email Address External.Application@tax.ny.gov Address Street W A Harriman State Office Campus City Albany State NY Zip Code 12227 Notes on Applying Qualified Candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume, cover letter and proof of degree.https://www7b.tax.ny.gov/HELP/gateway/HELP.home--------------FOR NY HELPS APPLICATIONS-------------- Transcripts must show: 1. Your name 2. School name 3. Degree was awarded 4. Date degree was awarded 5. Foreign degrees must have an approved evaluation: https://www.cs.ny.gov/jobseeker/degrees.cfmNote: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should describe in detail the duties you completed for each position with dates including month and year. Omissions or vagueness may not be interpreted in your favor. Appointment level in the traineeship is at the discretion of the hiring agency.*Former and current NYS employees may be contacted for their social security number for verification purposes.