**Introduction** We are seeking a skilled Talkdesk Admin Developer to join our dynamic team. The ideal candidate will be responsible for configuring, customizing, and optimizing our Talkdesk platform to enhance customer service operations. This role requires a blend of technical expertise and a strong understanding of customer experience best practices. **What you will do** + **Platform Configuration** : Configure and manage the Talkdesk environment, including user setup, call flows, and reporting dashboards. + **Customization** : Develop and implement custom solutions using Talkdesk APIs and integrations with other systems to meet business needs. + **Support and Maintenance** : Provide ongoing support for Talkdesk users, troubleshoot issues, and maintain system performance. + **Data Management** : Analyze call data and performance metrics to identify trends and areas for improvement. + **Collaboration** : Work closely with cross-functional teams, including IT, customer support, and sales, to ensure seamless integration of Talkdesk with existing processes. + **Training/Mentoring** : Create training materials and conduct training sessions for power users to maximize the utilization of the Talkdesk platform. Mentor power users to increase their knowledge and capabilities. + **Review** : Review call flows created by the business for functionality, suggest improvements, + **Documentation** : Maintain comprehensive documentation of configurations, integrations, and processes. **Who You Are** + Possess initiative and work independently. + Innovative & creative + Self-directed + Highly productive + Excellent communication skills + High Sense of Urgency + Ability to manage multiple priorities **WHO IS GILBARCO VEEDER-ROOT** Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let’s enable the way the world moves!** The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.