Job Description

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The Talent & Culture Coordinator oversees the administration of the day-to-day operations of the department's functions and duties including the following areas: HRIS, employee relations, training and development, benefits and compensation, with a focus on recruitment and talent acquisition.
Essential Duties and Responsibilities • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Interact in courteous and professional manner with all guests, employees and community members. • Administer recruiting and staffing process. • Performance management and improvement tracking systems; • Employee orientation, development, and training logistics and recordkeeping; • Assisting with employee relations, inclusive of organizing and executing hotel events; • Initiate and maintain company employee communication; • Compensation and benefits administration and recordkeeping; • Maintaining employee files and the HR filing system; • Assisting with the day-to-day efficient operation of the HR office. • Maintain positive internal guest relations at all times. • Promote hotel activities involving associates utilizing Social Media platforms • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. • Maintain knowledge of all hotel services/features and hours of operation. • Answer telephone and effectively respond to all inquiries • Greet all individuals arriving at office and assist with their needs. • Maintain accurate trace files and communicate daily traces to Human Resource Director. • Process pre-employment and onboarding documentation. • Prepare Introductory Probationary Review Notifications and distribute to department managers. • Process paperwork for changes in employment status. • Complete all departmental forms/reports and distribute • Respond to requests for reference checks on previous employees. • Maintain clean and safe work area. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Models the company’s culture, vision, mission and core values at all times. • All other duties as required.
Required Skills – • Proficiency with Social Media platforms such as LinkedIn, Facebook, and Instagram • Proficiency with tools such as Microsoft Office applications and Canva • Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. • Must be able to perform job functions with attention to detail, speed and accuracy • Be a clear thinker, remaining calm and resolving problems using good judgement • Follow directions thoroughly • Understand a guest’s service needs • Work cohesively with co-workers as part of a team • Work with minimal supervision • Maintain confidentiality of guest and employee information and pertinent hotel data • Ability to be resourceful, creative and maintain flexibility • Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces • Required to speak, read and write English, with fluency in other languages preferred • Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Qualifications – • High school diploma, some college, degree preferred. • Licenses & Certifications: None required
Experience – • Previous administrative experience, preferably in the human resources area or supervisory hotel operations preferably for a luxury or ultra-luxury property; bilingual in Spanish is a plus.