Job Title: Talent Connect - Sr. Specialist, Customer Success Job Description **You Have:** + 4-5 years of experience working in a customer service preferred + Demonstrated ability to effectively communicate with customers in a fast-paced environment, with proven success + Depth of prior experience with high volume calling + Demonstrated aptitude to learn new technology is required, with proven success + Excellent knowledge of Microsoft Office programs + Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes, while using independent judgement when deviation from standard needed + Advanced communication skills (verbal, written) + Experience working with Salesforce.com or similar CRM required + Demonstrated ability to multi-task, prioritize, and manage time effectively **You Will** + Manage high volume of customer contacts and communications through phone and email each day + Use contact search and productivity tools to verify contact information is accurate + Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment, using independent judgement + Develop an advanced level of product knowledge to speak intelligently to customers and successfully address specific objections + Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems + Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer” + Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage + Ensure high level of professionalism during all interactions with customers and prospects + Collaborate with cross functional teams and management to drive a superior customer experience + Ability to provide consultative support May potentially attend vendor and/or external events, as needed + May provide mentoring and guidance to more junior Customer Success staff + Other duties, as assigned and necessary **Our Benefits/Perks:** + Health Insurance with Dental Coverage for Employees + Paid Time off + Bereavement Leave + Life Insurance + Group Personal Accident Program + Employee Assistance Program + Rewards and recognition programs + Wellness Incentive Program + Learning and Development Programs **Virtual First** Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director Location: PHL Makati City - Ayala North Exchange Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**