Job Title:

Talent Connect - Specialist, Customer Success

Job Description

You Have:

2+ years of experience working in a customer service

Prior success in achievement of personal and team sales quota/goals

Experience in high-volume calling

Experience learning new technology and data

Process orientation and ability to follow call scripts

Problem solving skills

Excellent knowledge of MS Office programs

Experience working with Salesforce.com or similar CRM

Experience or willingness to work from home

You Will

Manage high volume of customer contacts and communications through phone and email each day

Use contact search and productivity tools to verify contact information is accurate

Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion

Develop a level of product knowledge to speak intelligently to customers and address specific objections

Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems

Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, \"Voice of the Customer\"

Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage

Work with teams and management to promote a positive customer experience

Our Benefits/Perks:

Health Insurance with Dental Coverage for Employees

Paid Time off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Virtual First
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time

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