**Introduction** Ready to help build IBM’s biggest asset - its talent? As a Recruitment Professional, you will be responsible for driving the optimization and improvement of business processes, leveraging in-depth knowledge and expertise in relevant processes. This role plays a critical part in enhancing operational efficiency, promoting continuous improvement, and ensuring alignment with center strategies and industry best practices. **Your role and responsibilities** 1. Global Sales Engagement * Solution steady-state FTEs for new deals, reviewing Service Of Work (SOW) and Service Level Agreements (SLA). * Oversee Request for Proposals (RFPs) and Request for Information (RFI) processes. * Conduct due diligence for potential clients. * Participate and represent the company in client oral presentations and workshops. * Offer process consultancy services to clients. * SDM refresh and review. 2. Analytics Design and Insights * Design analytics to derive meaningful insights from data. * Support in the design of dashboards, determining relevant data points and metrics. * Coordinate with the Continuous Improvement (CI) team to address process issues and facilitate enhancements. 3. Steady-State Support * Partner with account leaders to keep existing DTPs updated in line with the latest Gold Standard DTPs. * Review Project Change Requests (PCRs) for existing and additional scope, identifying risks, watchouts, and required changes to process design. * Lead Root Cause Analysis (RCA) reviews for SLA misses and Data Privacy Incidents (DPI). 4. Transformation Support * Identify and implement CTO opportunities within processes. * Partner with the delivery teams to meet DWE targets and strategies. * Promote and apply Agile methodologies for process improvements. * Gain eminence and implement ICAs and AI thru the use of IBM assets. 5. Transition Support * Align transitioned processes with established process standards. * Review Scope of Work and provide process guidance during Knowledge Transfers. * Create process documentation. * Lead and manage the KT process, including creating a KT and Knowledge Cascade (KC) plan. * Oversee User Acceptance Testing (UAT) and prepare test plans, scenarios, and scripts for SCRT. * Review Taxonomy for Time Volume Capture (TVC). 6. Process Maturity Assessment * Evaluate and assess the maturity level of current business processes. 7. Year-End Project Management * Manage annual year-end project activities for Payroll. * Manage annual activities for all other processes. 8. Training Curriculum Development: * Design process-specific training curriculum/ materials and certification requirements to specific accounts. 9. Critsit Support * Participate in Critsit activities as needed. Other Responsibilities: * Assist in the review of ILC taxonomy. * Contribute to General Artificial Intelligence (GenAI) initiatives and projects. * Creation of MPHRO content **Required technical and professional expertise** * Relevant skills and experience in BPO or similar industry * Strong analytical and strategic thinking skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.