POSITION SUMMARY

The GBS Enterprise Services T&E Payments Team Lead will play a pivotal role in guiding and supporting leadership across MEET, Travel & Expense (T&E), and Corporate Card & Travel (CC&T) operations.

The T&E Support Team Lead is responsible for overseeing critical operational workflows including Fuse ticket resolution, Concur balance clearing for leavers, and handling queries related to corporate card and travel processes, while driving investigations and recovery efforts focused on Audit gaps. This role ensures timely and compliant financial closure, supports audit and compliance teams in resolving discrepancies, and leads a high-performing team aligned with strategic initiatives to enhance risk assessment accuracy and operational efficiency.

The T&E CoE is undergoing transformation; duties and responsibilities for this role may change up to 50%.

POSITION RESPONSIBILITIES

System & Process Administration

Administer Concur balance clearing for leavers and ensure proper closure of accounts.Investigate and recover gaps identified through Intelligent Audit.Provide support for Fuse ticket resolution and handle internal/external queries.Maintain strong controls environment and ensure adherence to compliance and financial controls.Apply deep expertise in MEET T&E processes and process migration.

Leadership & Stakeholder Engagement

Lead and develop a high-performing team with clear goals and accountability.Deliver impactful presentations to upper management stakeholders.Demonstrate strong stakeholder management and project leadership across functions.Coordinate and manage multiple priorities with excellent organizational skills.

Technical & Analytical Skills

Operate effectively within global systems, leveraging SAP/Ariba/Citi Manager and other platforms.Utilize advanced Office 365 (Excel, Word, PowerPoint, Power platforms) for reporting and analysis.Apply sound understanding of accounting principles and the financial cycle.

Customer Service & Communication

Maintain a customer-first mindset, ensuring high-quality service delivery.Communicate clearly and effectively across all levels of the organization.Drive continuous improvement through feedback, investigation, and resolution.

Operational and Organizational Attributes

Work independently with a high level of self-motivation, energy, and flexibility.Thrive under pressure and manage multiple projects simultaneously.Exhibit strong interpersonal and organizational skills.Lead market touchpoints, support T&E team on escalations and Manager on special assignments.Support in hiring high-performing talent and developing strong future leaders and colleagues.Support with coaching and development for team members through structured process and tools including individual and talent development plans.Create a team environment that drives high colleague engagement and adoption of making Pfizer an amazing place to work.Deliver strong innovations and other peer-to-peer communities to share ideas that improve processes and working environment.Provide leadership on special assignments.Demonstrate strong communication skills and relationship skills working with the commercial business.Employ innovative approach to assisting in improving processes and ability to train and deploy changes.Work with other CC&T leaders regionally to ensure consistency and standardization.Work closely with CC&T Managers on bringing efficiencies to how we work and ensuring compliance standards are met.

ORGANIZATIONAL RELATIONSHIPS

All T&E CoE and Enterprise Services Teams within GBS (Global Business Services)RM&CCorporte AuditSourcing ProcurementPfizer ColleaguesMEET TeamCorporate AuditGlobal and local complianceFinance Market Operational LeadsBusiness Finance

EDUCATION AND EXPERIENCE

Typical Years of Experience: 3+ years (1+ years with MBA/MS) of experience in management, compliance, and customer focused operations with significant volumes and risk (incl. audit and/or finance experience)1-2 years of experience with T&E / MEET transaction processing preferredMinimum of bachelor’s degree in Business, Finance, or a related disciplineProficiency in PC skills (MS Excel, Word, PowerPoint, Power BI, Power Automate, Power Apps) required.Good written and verbal English communication skills required, any other language if required by the businessPrevious experience with pharmaceutical companies is preferredPortuguese (Desirable).Mandarin (Desirable)Other Languages (Based on Business needs)

TECHNICAL SKILLS REQUIREMENTS

1. Systems & Tools Expertise

Advanced proficiency in Microsoft Office.Subject Matter Expert in ERP systems: SAP, ARIBA, MDGS, Oversight, Concur, Citi Manager, SNOW.

2. Finance & Compliance

Deep understanding of accounting principles, financial reporting, and expense reconciliation.Strong grasp of risk assessment frameworks, internal controls, and compliance standards related to T&E and procurement.Experience with accounting or compliance/audit transactions, preferably in a shared service with strong compliance controls

3. Leadership & Decision-Making

Leadership experience to train or develop others and bring innovative ideas to the teamDemonstrated ability to make timely, data-driven decisions that balance compliance, cost-efficiency, and user experience.Skilled in delegating tasks effectively while maintaining accountability and team engagement.

4. Communication & Collaboration

Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategiesAssertive and clear communication style, with strong negotiation skills for managing escalations and interactions.Proven ability to build strategic partnerships with internal stakeholders, suppliers, and cross-functional teams.Displays empathy and sound judgment in high-pressure or sensitive scenarios.

5. Project & Time Management

Proficient in project management methodologies (e.g., Agile, Lean Six Sigma) and portfolio prioritization.Excellent time management and multitasking skills to handle escalations, audits, and continuous improvement initiatives.Results-oriented with a people-first mindset, balancing operational goals with employee experience.

PHYSICAL POSITION REQUIREMENTS

Standard Finance and Accounting Office workAbility to travel to attend meetings domestically and Internationally

 
Work Location Assignment: Hybrid

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

Finance & Accounting