**Calling all innovators – find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Systems Support - Sr Associate **Job Posting Title: Systems Support - Sr Associate** **What does a successful Systems Support - Sr Associate do at Fiserv?** Build and maintain relationships with infrastructure monitoring teams, level 2 application and infrastructure support teams, incident management teams. **What will you do:** - Access appropriate Knowledge documents for instructions on managing alerts. Providing fast and accurate corrective actions per Knowledge instructions - Engage with external clients where necessary to provide corrective actions. Manage tickets generated by alerts by providing accurate and pertinent information on actions taken and errors noted.Resolve and close tickets within OLAs. - Reassignment of tickets where required in a timely manner. Escalations to Level 2 support teams in a timely manner. Escalations to Incident Management where required in a timely manner. Monitor communications channels with Network Operations and Technical Operations monitoring teams in order to correlate infrastructure related alerts with application events. - Participate in process improvement reviews, identifying, and recommending areas where existing practices and procedures require change and development **What will you need to know:** -Basic knowledge of IT infrastructure, database and applications stack - Basic knowledge of IT networks and protocols - Working experience with ITSM tools (Service Now preferred) **What would be great to have:** -Ability to self-mange own workload. **-** Sound time management skills. Demonstrated ability to understand and work with policies, processes and procedures. Thank you for considering employment with Fiserv. Please: + Apply using your legal name + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). **Our commitment to Diversity and Inclusion:** Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. **Note to agencies:** Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. **Warning about fake job posts:** Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.