GENERAL DESCRIPTION / PRIMARY PURPOSE:

This position provides technical support for local systems and infrastructure such as RF scanning, mobile/cloud-based applications, network, router, and firewall equipment needed for business operations. Responsibilities include but are not limited to analyzing, monitoring, and troubleshooting facility business applications and technologies across Dole Fresh Fruit company to ensure ongoing business operations.

 

MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION:

·         Participate in the selection, implementation, support, and maintenance of Dole information systems technologies.

·         Analyze business processes to identify inefficiencies and recommend improvements.

·         Repair, replace, and troubleshoot LAN network equipment, PCs, and mobile solutions for the DFF and DFC business units.

·         Ensure desktop and portable systems are installed according to established guidelines and meet internal customers satisfaction.

·         Monitor and mitigate IT risks by maintaining LAN equipment and mobile systems and coordinating with Dole IT Security to enhance security protocols.

·         Analyze and communicate security events that elevate risk thresholds, collaborating with responsible parties to resolve issues.

·         Support documentation and implementation of updated security protocols.

·         Ensure system modifications and settings align with departmental and company standards by proactively monitoring tools and configurations.

·         Participate in system development to ensure compliance with security baseline requirements.

·         Assist, as needed, in evaluating and selecting hardware, software, and vendors to provide optimal IT services to internal customers.

 

INTERNAL RELATIONS

 

WITH WHOM:

WHAT FOR:

 

Technical Services & Information Security Team and with all DFF departments including IT resources in both Costa Rica and North America, Management

Serve as an advocate for personal systems security and compliance processes and solutions. Respond to inquiries and properly document security and performance incidents.

 

EXTERNAL RELATIONS

WITH WHOM:

WHAT FOR:

External product and service vendor management.

Maintain direct relationships for hardware and software products selection.