**Your Role** As a member of the Security Technology Operations (STO) team, you will work as part of a multi-disciplinary security team. Specifically working with a security toolkit in a global organisation, your responsibilities will largely be focused in the areas of Antivirus/Malware and Certificate Lifecycle Management (CLM). We use industry leading software including Crowdstrike and TPP (Venafi). Day to day you will be acting as the **_consultant_** for Crowdstrike, Venafi and Symantec Protection Engine (SPE). You will be managing a team of Lv1 and 2 analysts. You will report into the Data Loss Prevention and Endpoint Management product lead located in EMEA, the NA and EMEA STO Regional Leads and the Global Head of STO. **Key Responsibilities:** + Quality assurance of incidents, service requests and change requests + Attainment of SLAs, KPIs and associated reporting + Ensure system/application alerts are acknowledged and actioned + Appropriate escalation to STO management and leadership + Oversight of all activities of the team across incidents, service requests and change requests + Manage high-priority incidents and requests related to the toolset + Ensure strict compliance with audit controls and evidence requirements + Lead advanced troubleshooting of complex incidents and provide expert support to L1 and L2 team members + Assist the product lead on major incident management calls to provide support on active incidents coordinating the larger team + Mentor and share advanced knowledge with L1 and L2 analysts + Identify automation and optimization opportunities **Experience:** + Excellent prior experience and understanding of Antivirus/Malware and CLM terminology and processes + Reporting using PowerBi, PowerPoint and Excel + Scription using PowerShell and Batch files + Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field + 5-7 and 7-10 years of experience in a security operations role + 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills + Expert troubleshooting capabilities + Exceptional communication skills **Your Role** As a member of the Security Technology Operations (STO) you will work as part of a multi-disciplinary security team. Specifically working with a security toolkit in a global organisation, your responsibilities will largely be focused in the areas of Antivirus/Malware and Certificate Lifecycle Management (CLM). We use industry leading software including Crowdstrike and TPP (Venafi). Day to day you will be acting as the **_consultant_** for Crowdstrike, Venafi and Symantec Protection Engine (SPE). You will be managing a team of Lv1 and 2 analysts. You will report into the Data Loss Prevention and Endpoint Management product lead located in EMEA, the NA and EMEA STO Regional Leads and the Global Head of STO. **Key Responsibilities:** + Quality assurance of incidents, service requests and change requests + Attainment of SLAs, KPIs and associated reporting + Ensure system/application alerts are acknowledged and actioned + Appropriate escalation to STO management and leadership + Oversight of all activities of the team across incidents, service requests and change requests + Manage high-priority incidents and requests related to the toolset + Ensure strict compliance with audit controls and evidence requirements + Lead advanced troubleshooting of complex incidents and provide expert support to L1 and L2 team members + Assist the product lead on major incident management calls to provide support on active incidents coordinating the larger team + Mentor and share advanced knowledge with L1 and L2 analysts + Identify automation and optimization opportunities **Experience:** + Excellent prior experience and understanding of Antivirus/Malware and CLM terminology and processes + Reporting using PowerBi, PowerPoint and Excel + Scription using PowerShell and Batch files + Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field + 5-7 and 7-10 years of experience in a security operations role + 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills + Expert troubleshooting capabilities + Exceptional communication skills