Req ID: 315364 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Senior Specialist to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN).

Your Role

As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

 

Key Responsibilities:

Lead and manage incident and request handling for Crowdstrike, CLM, and SPEAttain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to managementEscalate complex issues to STO management and leadership as necessaryAssist in advanced troubleshooting of system performance-related incidentsEngage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teamsAssist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflowsSupport change request creation, representation, and implementation for the technology stackProvide general workstation and server troubleshooting support and support Lvl1 team membersParticipate in major incident management calls to provide support on active incidentsMentor and share advanced knowledge with Lvl1 analystsIdentify and help implement automation and optimization opportunities

 

Experience:

Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handlingGood understanding of Windows, MacOS, and *nix operating systemsProven advanced troubleshooting capabilitiesFamiliarity with scripting languages such as PowerShell and batch filesExceptional communication skills and the ability to mentor junior team members

 

 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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