**Your Role** As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. **Key Responsibilities:** + Lead and manage incident and request handling for Crowdstrike, CLM, and SPE + Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management + Escalate complex issues to STO management and leadership as necessary + Assist in advanced troubleshooting of system performance-related incidents + Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams + Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows + Support change request creation, representation, and implementation for the technology stack + Provide general workstation and server troubleshooting support and support Lvl1 team members + Participate in major incident management calls to provide support on active incidents + Mentor and share advanced knowledge with Lvl1 analysts + Identify and help implement automation and optimization opportunities **Experience:** + Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes + 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling + Good understanding of Windows, MacOS, and *nix operating systems + Proven advanced troubleshooting capabilities + Familiarity with scripting languages such as PowerShell and batch files + Exceptional communication skills and the ability to mentor junior team members **Your Role** As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members. **Key Responsibilities:** + Lead and manage incident and request handling for Crowdstrike, CLM, and SPE + Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management + Escalate complex issues to STO management and leadership as necessary + Assist in advanced troubleshooting of system performance-related incidents + Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams + Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows + Support change request creation, representation, and implementation for the technology stack + Provide general workstation and server troubleshooting support and support Lvl1 team members + Participate in major incident management calls to provide support on active incidents + Mentor and share advanced knowledge with Lvl1 analysts + Identify and help implement automation and optimization opportunities **Experience:** + Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes + 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling + Good understanding of Windows, MacOS, and *nix operating systems + Proven advanced troubleshooting capabilities + Familiarity with scripting languages such as PowerShell and batch files + Exceptional communication skills and the ability to mentor junior team members