Systems Engineer II
About NVA: National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.
Position Summary: 
National Veterinary Associates is looking to hire a Systems Engineer II to join our growing Business Technology Services team. The Systems Engineer is responsible for managing a complex server infrastructure environment spanning multiple locations including Azure and leveraging the latest in server virtualization technologies and hardware platforms.
Acts as secondary support escalation and advanced issue resolution. Focus is on support for and troubleshooting of complex or simultaneous problems or events impacting operation of standardized deployments. May be alternatively assigned to support of non-standardized systems for pre-standardized sites and facilities. May participate in field services deployment activities on occasion. Contributes to team process development, standards development, computer image development and testing. Research and evaluates tools and automation process.

Roles/Responsibilities
• Be an ambassador for IT, working across the business to provide effective communication on IT matters. • Supports and helps drive the development of team/department goals and procedures
• Superior level administration level knowledge of: o Server and desktop operating systems, including experience with Windows 10/11, Windows Server/Terminal Server 2016/2022. o VMWare ESXi, VCenter, VM optimization o Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
• Highly Proficient in/with: o Technology support experience supporting users at all levels o ITSM/Ticketing system experience – ServiceNow o Experience with desktop and server operating systems, including experience with Windows 7, Windows 10, Windows Server/Terminal Server 2016/2022. o Printer configuration and troubleshoot (Direct Connected & Networked) o Experience in appropriate server resource allocation and analysis o Hands-on troubleshooting of server hardware related problems such as CPU, RAM, and disk failures. o UPS management in an enterprise o Basic switching, routing and wireless networking - ability to traverse the OSI layer effectively in troubleshooting. o Active Directory & Exchange (Accounts, Logins, Password Resets etc.) o Strong documentation skills o Install and configure server based software and hardware o Manage network servers and technology tools o Manage a 2016 Active Directory environment across multiple locations o Monitor performance and maintain systems according to requirements o Troubleshoot issues and outages o Upgrade systems with new releases and patches using enterprise wide patching technologies o Follow change control processes as defined by IT leadership
Desired Skills · Active Directory · PowerShell scripting · Microsoft M365 (Exchange, OneDrive, Teams, SharePoint) · Microsoft AD (Azure/Hybrid) · VMWare experience · Cloud Computing Platforms (AWS, Azure) · Certifications - VMWare (VCA, VCP, VCAP), ITIL, Microsoft (MCSA, MCSE) · Scripting/automation experience a plus · 5+ years direct technical experience.
Critical Competencies for Success in the Role: • Demonstrates exceptional customer service skills and empathy. • Contributes to the team effort • Maintains professional and technical knowledge • Works well with colleagues, customers and supervisors • Ability to work calmly in urgent or stressful situations (Supporting hospitals where the end users could be in a panic/angry) • Acts on constructive feedback • Seeks continual improvement • Ability to multitask well • Ability to follow instructions and not be afraid to ask questions • Ability to work individually and in teams. Knowing when to lead and when to follow and how to make a positive contribution to the team • Organized work habits and attention to detail • Punctuality, the ability to meet deadlines, and a good grasp and use of common courtesy and appropriate manners • Ability to diagnose problems and develop thoughtful and appropriate solutions • Ability to deal appropriately and respectfully with end-users, sometimes in stressful situations. • Professional presentation • Good communication skills with users of all ages/skill levels/etc. (Customer base may not be technically savvy) • Strong Desire to solve problems and make things better • Thinks clearly in difficult situations and know when to escalate and ask for help • Self-motivated and directed. • Keen attention to detail. • Proven analytical and problem-solving abilities. • Keeps detailed records of all work done • Interacts with customers and dealer vendors to address with technical difficulties, installations, software and network configuration etc. • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action • Maintains awareness of team KPI performance and SLA achievement.
Compensation: The base salary range is between $100,000-125,000. The position is eligible for benefits.