RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES: • Provides infrastructure support for systems of moderate complexity, as assigned, at The Queen’s Health Systems (QHS). • Diagnoses and troubleshoots issues with infrastructure hardware and datacenter software. • Supports and assists the IT Department in the development of sound practices and solutions for infrastructure issues. • Serves as a Tier 1 escalation point for infrastructure related issues. • Collects data from performance and uptime monitoring tools. • Installs, configures, tests and maintains operating systems, application software and system management tools. • Creates and maintains documentation as it relates to system configuration, mapping, processes, and service records. II. TYPICAL PHYSICAL DEMANDS: All essential, designated by frequency. • Continuous: seeing, speaking, repetitive arm/hand motions, sitting, static gripping of an object for prolonged periods. • Frequent: standing, sitting, walking, finger dexterity, hearing. • Occasional: stooping/bending, carrying usual weight of 12 pounds, reaching above shoulder level. • Operates computer equipment and copy machines. III. TYPICAL WORKING CONDITIONS: • Not substantially subjected to adverse environmental conditions. • Work schedule includes providing 24 hours/7 days a week support as required. IV. MINIMUM QUALIFICATIONS: A. EDUCATION/CERTIFICATION AND LICENSURE: • Bachelor’s degree in Information Technology (IT) field or related field; four (4) years experience enterprise infrastructures may be substituted for educational requirement. • Depending on area of assignment, must successfully complete and maintain certification(s) in the application(s) assigned, and as may be specified per the training agreement. • Current certification in at least one of the following preferred: o Microsoft Technology Associate (MTA) o Microsoft Certified Solutions Associate (MCSA) Windows 2012 o VMware Certified Associate o CompTIA A+/IT Fundamentals o Other MCSA certifications o Citrix Netscaler o MCSE: Server Infrastructure o Linux B. EXPERIENCE: • In addition to the educational requirement, two (2) years experience with server and datacenter infrastructure technologies including at least one of the following: o Windows Server Operating Systems Server 2008 and 2012 o Active Directory o DHCP o VMWare ESXi o Citrix • Experience to demonstrate proven hardware/software troubleshooting experience and application support experience. Equal Opportunity Employer/Disability/Vet