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The Systems Engineer II-MDM will lead the configuration, deployment, and lifecycle management of over 12,000 mobile devices across the enterprise using Microsoft Intune and JAMF Pro. This role ensures secure, scalable, and user-friendly device experiences for both iOS and Android platforms. The engineer will serve as a Tier 3 support resource and collaborate with cross-functional teams to deliver enterprise mobility solutions.

MDM Platform AdministrationConfigure and maintain Intune and JAMF policies, profiles, and compliance rules.Manage Apple Business Manager and VPP licensing.Serve as final escalation for device enrollment and policy issues.Security & ComplianceImplement conditional access policies and encryption standards.Coordinate VPN client deployments (PaloAlto GlobalProtect).Collaboration & IntegrationPartner with business units to translate needs into technical solutions.Lead platform migrations and enterprise mobility security initiatives.Support & DocumentationProvide Tier 3 support and cross-train team membersMaintain documentation and contribute to process improvementWork on and resolve tickets related to mobile devices and IoT devices.

Knowledge, Skills & Abilities

Ability to troubleshoot a variety of technical problems and own issues through resolution while engaging others when needed.Advanced understanding of:Microsoft Intune: device enrollment, compliance policies, configuration profiles, app deployment, conditional access.JAMF Pro: macOS/tvOS management, certificate deployment, security baselines, Apple TV management.Enterprise integration: shared device configurations, OOBE workflows, zero-touch deployment, identity provider integration.VPN client coordination: PaloAlto GlobalProtect or others.Strong communication skills—both verbal and written—with the ability to collaborate across technical and non-technical teams.Experience managing both iOS and Android devices.Demonstrated ability to work independently and lead initiatives in an enterprise environment.

QualificationsMinimum 3–5 years of hands-on experience with Intune and JAMF in an enterprise setting.Proven track record managing large-scale mobile fleets (5,000+ devices).Experience with identity providers (Okta, Entra ID, etc.) and SSO integration.Microsoft certifications preferred (e.g., MS-102, MD-102).Work ConditionsMust be available for evening/weekend work if the need arises.Occasional travel may be required.Sitting continuously for many hours per day, up to 8 hours per day.Manual dexterity required for paperwork, calculators, computers, and phone usage.

Postal Code: 01604

Category (Portal Searching): Information Technology

Job Location: US-1919 Allen Parkway, Houston, Texas - SCI Corporate Office II