As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

Join Amazon Connect's Telecom team as a Systems Development Engineer, where you'll help build and maintain the telecommunications infrastructure that powers millions of customer service interactions daily across 158 countries. You'll work on systems that handle voice routing through 40+ carriers, fraud detection, and telecom tooling that enables seamless communication experiences for Amazon Connect customers worldwide.

Key job responsibilities
• Develop and maintain systems for voice routing, SIP trunking, carrier integrations, and telecom fraud prevention across global regions.
• Design and code the right solutions starting with broadly defined problems.
• Build tooling and documentation that makes it easier for engineers to deploy, test, and operate telecom services across multiple AWS regions
• Identify and resolve issues in real-time communication systems serving millions of voice minutes daily, working with global carrier partners and internal teams