**UPMC is looking for a Systems Analyst Associate to join their team.** **This will be Fully Remote. This role will be supporting the EpicCare ESC team. The main objective of the team is to answer questions from end users and to complete IMS requests. The ideal candidate should have in depth knowledge of the Epic Application.** **Description** Under the general direction of the management team and senior staff, this entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. **Responsibilities:** + Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation. Demonstrates the ability to extract and document customer/business requirements and needs for use by the enterprise architecture and engineering teams (network, system, and software), under the guidance of senior team members. + Second and Third Level Support (Including Maintenance Activities): Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues. + Project Management: Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly. + SDLC (System Development Life Cycle): Have a fundamental knowledge of the system/application development life cycle. + Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times. + Data Quality Maintain data quality at all times. + Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary. + Report Writing/Analysis: Ability to write, analyze and make basic modifications to reports under the direction of more senior team members. + End User Training: Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions. + Process Improvement: Review and validate existing processes. + Application Upgrades and Implementations: Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans. + System Integration: Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans. + Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects. + Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. + Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned. **Qualifications** · Help desk experience in a healthcare setting, and experience working with end users to assist with any issues is preferred. · Knowledge of Service Now or other ticketing systems preferred. · Knowledge of EpicCare Workflows Preferred. · Familiarity with modern technology and application support through education or practical experience. Highly driven and self-motivated to meet expectations. · Ability to work independently and in a team based environment. · Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function. · Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. · Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation. **Licensure, Certifications, and Clearances:** Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**