At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence. **_Candidates MUST reside in Florida or be willing to relocate_** **Responsibilities:** + Provides customer support for Information Technology related issues in designated areas of the health system. + Technical responsibilities include maintaining a working knowledge of customers daily operations to ensure superior technical support, identifying process improvements based on customer's needs and troubleshooting and providing client support for systems and applications. + May participate in Project Management from inception to completion and perform other duties as assigned. **Minimum Qualifications:** + 2 years - Systems Implementation; Or - 2 years - Systems Design; Or - 3 years - Systems Support. + HS Graduate or Equivalent GED **Preferred Skills:** + VoIP protocols, including Session Initiation Protocol (SIP) and Real-time Transport Protocol (RTP) Networking fundamentals; including TCP/IP, DNS, DHCP, VLANs, routing, and switching. + Familiarity with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection and Microsoft Teams Voice. + Ability to diagnose and resolve basic voice-related issues, such as poor call quality (jitter, latency) and connectivity problems. + Exposure to VoIP hardware like IP phones, gateways, and session border controllers (SBCs). **BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!** **Location:** **Clearwater, FL** **Status:** **Full Time, Exempt: Yes** **Shift Hours:** **8am-4pm** **Weekend Work:** **Occasional** **On Call:** **Yes** **How often will this team member be working remotely?** Hybrid Equal Opportunity Employer Veterans/Disabled **Position** Systems Analyst **Location** Clearwater:BayCare Sys Office West | Business and Administrative | Full Time **Req ID** 111471