**_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month._** **Position Summary:** The Systems Analyst supports the administration, monitoring, and maintenance of enterprise systems. This role is ideal for a technically inclined professional looking to grow their expertise in system operations, automation, and IT infrastructure within a collaborative team environment. **Minimum Qualifications:** + 1–3 years of experience in IT support or systems administration. **Technical Skills & Experience:** + Enterprise Systems Support: Assist with the configuration and maintenance of Microsoft Exchange and ProofPoint systems. + Automation & Scripting: Basic PowerShell scripting for routine administrative tasks. + Monitoring & Alerts: Use tools like Datadog and Splunk to monitor system health and escalate issues. + Infrastructure Knowledge: Familiarity with Windows OS, Active Directory, Group Policy, and basic networking concepts + Security Awareness: Understand and follow security protocols and patching procedures. **Day-to-Day Responsibilities:** + Support the administration of enterprise email and security systems. + Monitor system alerts and performance metrics; escalate issues as needed. + Assist in writing and maintaining PowerShell scripts for automation. + Document system configurations, procedures, and troubleshooting steps. + Participate in system updates, patching, and routine maintenance. + Provide Tier 1 and Tier 2 technical support for system-related issues. + Collaborate with senior analysts and engineers on IT projects + Contribute to the development of user guides and standard operating procedures. + Attend team meetings and training sessions to enhance technical knowledge. **Core Competencies:** + Problem Solving: Able to identify issues and assist in troubleshooting. + Communication: Effectively communicates technical information to team members. + Learning Agility: Eager to learn new technologies and grow technical skills. + Team Collaboration: Works well in a team environment and supports shared goals. + Client Service: Provides responsive and helpful support to internal users.