Compass Technology Salary: $80,000-$90,000 Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Job Summary The Systems Administrator is responsible for providing Application, Security, and User support for the Compass Group Production Infrastructure. Treating ALL information stored by any person or system as confidential, the Systems Administrator is a member of the Infrastructure & Operations group, collaborating with key business partners to meet the needs of Compass Group. These partners include, but are not limited to, the Technology Service Center (Help Desk), Systems Security, Network Engineering, and Business Systems. QUALIFICATIONS: + Experience 2+ years of experience with Medium-to-Large Windows AD 2016/2019 Networks Desired experience with the following: - Microsoft Entra and Local Active Directory - Microsoft + M365 Platform - Microsoft SharePoint/DFS & Print Server - DNS Management: MS DNS/AWS Route 53 - PowerShell Scripting - Networking Core Troubleshooting - Amazon AWS Experience: + EC2/Security Groups - Microsoft Intune - Microsoft Exchange 2016 a plus Education Preferred: - Bachelor’s degree, or equivalent combination of education and experience Desired: - Microsoft Certified Systems Administrator (MCSA) - Microsoft Certified Systems Engineer (MCSE) - AWS Cloud Practitioner, AWS Solutions Architect (Associate) - COMPTIA Net+ - COMPTIA Security+ Interpersonal Skills Skills needed: - Excellent oral and written communication skills - Excellent customer service skills - Excellent analytical and troubleshooting skills - Team oriented with a positive, can-do attitude - Critical, solutions, oriented thinker Job Functions Production System Support + Utilize the Remedy-Helix ticketing system to identify, manage, and resolve user requests within defined service level agreements (SLAs) - + Provide Tier 2 support for the Technology Service Center, Field, and Sector IT staff - + Participate in a scheduled, afterhours, On-Call rotation - Within Service Level Agreement (SLA) guidelines defined by the organization must Investigate, Report, and Resolve File and folder access Printer Queue’s Email and Mailbox access Office 365 access and permissions Email delivery problems Spam and phishing attacks Internet and website access Malware and malicious activity Planning and Organization + Manage assigned tasks and complete them within established timelines - Demonstrate attention to detail - Create, update, archive all relevant documentation to the team wiki when information changes - + Identify potential business impacts when planning changes to production systems Partnerships + Establish working relationships with internal and external partners to help with problem solving, understanding future goals, and to facilitate learning - Mentor associates by identifying opportunities for learning, coaching those associates, and setting them up for success Communications + Communicate clearly to technical and non-technical users - Accurately document team processes and supported applications + Engage in team discussions, planning, and project meetings - Provide input on the development of uniform operating procedures Apply to Compass Group today! Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_CorpAndFoodbuy.pdf) for paid time off benefits information. Req ID: 1433739 Compass Technology MARY DICKSON