The Opportunity:
CACI is seeking a Systems Administrator to support a Service Desk team on the F3I program. The employee can work from Langley AFB, VA, or Rome, New York locations.
Responsibilities:
Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators to help reproduce and diagnose problems.
Provide remote support to users for network and desktop hardware and software problems.
Respond to and diagnose problems through interactions with users while ensuring a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Interact with infrastructure, cloud services, and/or mission applications teams to restore service and/or identify and correct core problems.
Simulate or recreate user problems to resolve operating difficulties and recommend system or process modifications to reduce user problems.
Possess and apply comprehensive knowledge across key tasks and high-impact assignments.
Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user populations and provide a centralized knowledge repository for assigned applications suites.
Collaborate with the engineering teams to identify, respond, and resolve tickets in a timely manner.
Communicate issues and resolutions with your team lead.
Define and strategize Incident, Knowledge and Problem management across a large-scale organization.
Qualifications:
Current TS/SCI security clearance.
BS degree and 2+ years of experience.
Excellent verbal and written communication skills.
Experience with Jira.
Red Hat Enterprise Linux 8.
Providing support to end-users spanning a variety of issues.
Identifying, researching, and resolving technical problems.
Responding to telephone calls, email, chat and personnel requests for technical support.
Documenting, tracking, and monitoring the problem to ensure a timely resolution.
Providing second-tier support to end-users.
Ensuring product quality and timeliness of efforts.
Incident, Knowledge and Problem Management.
Desired:
Experience with Confluence and Mattermost.
Jira Service Management.
Experience with Problem and Incident Management.
ITIL Certification, AWS Certifications.
Strong active listening skills.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$75,200-$158,100CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.