**_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month._** **_Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future._** Responsibilities: + Manages and maintains complex systems. + Performs implementations and upgrades in compliance with security guidelines. + Ensures availability, security and integrity of assigned systems. + Monitors systems, including setting alerts to maintain the stability of the environment and monitoring error logs. Troubleshoots or escalates issues as needed. + Evaluates and identifies ways to automate, streamline, and improve day-to-day maintenance and administrative practices. + Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems. + Ensures adherence to Service Level Agreements regarding application availability. + Serves as central point of contact and as a liaison to other IT departments and vendors regarding installations, server maintenance, licensing and upgrade issues. + Effectively manages communication between end users, vendors, and IT departments to solve production, pre-production, test, and t environment problems quickly. + Creates and maintains accurate system run book for assigned systems. + Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments. + Assists in capacity planning, performance monitoring and tuning on assigned systems. + Participates in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans. + Participates in project meetings supporting business objectives. + Performs other duties and responsibilities as assigned. Experience with: + Concepts, principles and practices of systems administration. + Application and web technologies. + Monitoring tools to ensure required availability of assigned systems. + Active Directory and DNS. + Backup and recovery technologies. + Virtualization concepts and technologies. + Network and security concepts and technologies. Ability to: + Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions. + Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. + Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences. + Demonstrate a satisfactory level of technical and professional skill or knowledge in position- related areas; remains current with developments and trends in areas of expertise. + Develop and use collaborative relationships to facilitate the accomplishment of work goals. + Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships. + Work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.